At Santander Group, we are transforming how people interact with their finances by putting customers at the heart of everything we do. As part of the Digital Consumer Bank Global Business, we are building next-generation digital experiences that are intuitive, inclusive, and impactful. We are looking for a Global Head of Experience Design to lead and elevate our global design function. This is a unique opportunity to shape the future of how millions of customers experience banking across digital, branch, and contact center channels.
Mission:
To create seamless, human-centered experiences that connect with our customers at every touchpoint, digital and physical, and reflect Santander Group’s commitment to innovation, simplicity, and trust.
Key Responsibilities:
Define and Champion Global Design Vision: Shape a clear and inspiring vision for how design drives differentiation for Santander worldwide.Elevate Experience Quality: Set design standards that raise the bar for customer experience, ensuring that experiences are meaningful and that meet customer needs.Embed Design and Product Thinking: Partner with business and product leaders to embed design methodologies into decision-making, ensuring design drives both customer satisfaction and business outcomes – driving excellence in Design.Manage the Global Design Team (ODS): Inspire and lead a high-performing, multidisciplinary global team of designers (Product Design, Design System, Accessibility, etc) fostering creativity, collaboration, and design excellence.Design System Leadership: Establish, scale, and continuously evolve a global design system that ensuring consistency, and high quality across products, services, brands and markets.Ensure Omni-channel Integration: Guarantee cohesive user experiences across digital platforms, physical branches, and other channels. Promoting fluid customer transitions between channels, enhancing journey continuity and satisfaction.Design Principles: Set and embed principles in design workflow (for e.g.: BECO Principles)Embed ESG and Inclusive Design Principles: Integrate sustainability, inclusion, and accessibility into the core of our design practices and processes.What we are looking for:
+10 years of leadership experience in Experience Design, with a strong portfolio across UX, UI, and Service Design.Experience in the financial services or digital banking sectors is a plus.Proven track record in managing and scaling global design teams.Deep expertise in design systems and omni-channel experience strategy.Strong understanding of customer-centric design methodologies.Track record of delivering transformative digital and physical experiences that set new benchmarks in the industry.Experience working in large and cross-functional environments.A customer-obsessed, future-oriented mindset, with the ambition to leapfrog existing realities and set new standards in banking experiences.Excellent communication and stakeholder management skills.Fluency in English, Spanish; additional languages are a plus.What we offer:
A dynamic, high-impact role shaping the future of design in digital banking.Competitive compensation and opportunities for career growth.International collaboration and exposure to cutting-edge financial innovation.Would you like to grow with us? Join our team!
Santander is an equal opportunity employer. All applicants will be considered as equal without paying attention to gender identity, sexual orientation, ethnicity, religion, age, political orientation, union membership nor disability status.
We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify, and build.