C.H. Robinson is looking for our next Global Forwarding Agent for our office in Aalsmeer.

As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.  

A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You will be very hands-on with your customers, working closely with them from the start of the shipment process.

If this all sounds good, let’s talk more about what you’ll be working on.

Responsibilities:

Maintain Operational Excellence:

Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo. Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:

Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.Build great relationships with customers, responding timely and following up on issue resolutionProvide reporting and documentation support to internal and external customers.Participate in customer business reviews.Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Required Qualifications:Minimum of 1 year of freight forwarding experienceFluent in Dutch and English

Preferred Qualifications:Values a diverse and inclusive work environmentProficient in Microsoft Office Suite of programsExcellent communication, prioritization, and multi-tasking skillsProven track record of strong customer service skills, interacting with customers and being client focusedExcellent follow up with customers and the networkCritical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needsHigh level of attention to detailAbility to work in a fast-paced and deadline-driven environmentBachelor’s degree

WHAT WE OFFER

Real opportunities to grow your talent in a fast-moving, global organization

A fun, open, and inclusive workplace that encourages innovative thinkingPossibility to develop your language skills in our multilingual officesOpportunities for professional growth with access to training platformsCompetitive salary and performance-based bonus, Employee Assistance Program, Commuter/Travel Allowance, Pension Plan, and more.

Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!