Mexico City, Mexico
3 days ago
Global Experience Specialist

Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Rockwell Automation is the largest company in the world dedicated to industrial automation and information. Here, we connect the imaginations of people with the potential of technology to make the world more intelligent, more connected and more productive. From improving the production of medicines that boost human health to reducing waste in an oil and gas plant, the work we do changes how we live.

 

We truly believe we are doing things never before possible. And we need the brightest minds to help make that happen – the makers, the forward thinkers, the problem solvers. That’s where you come in.

The Global Experience Specialist plays a critical role in translating strategic experience initiatives into actionable workstreams. This role supports the Global Experience Leader and Product Owners by managing the execution layer of experience design and delivery. The ideal candidate is detail-oriented, collaborative, and passionate about delivering seamless, data-informed customer experiences across platforms.

Key Responsibilities

Backlog Management: Own and maintain the team backlog, ensuring it reflects current priorities and business needs.

User Story Development: Write, refine, and prioritize user stories that clearly articulate business requirements and customer value.

Team Planning: Lead and facilitate sprint planning, backlog grooming, and other agile ceremonies in collaboration with cross-functional teams.

Requirement Translation: Translate business requirements and strategic direction from Global Experience Leaders and Product Owners into executable user stories.

Dependency Management: Identify and manage data, platform, and cross-team dependencies to ensure timely and coordinated delivery.

Stakeholder Collaboration: Act as a liaison between experience strategy and delivery teams, ensuring alignment and transparency.

Continuous Improvement: Monitor delivery outcomes and contribute to retrospectives and process enhancements.

Qualifications

3+ years of experience in digital product, customer experience, or agile delivery roles.

Strong understanding of agile methodologies and backlog management tools (e.g., Jira, Azure DevOps).

Excellent communication and collaboration skills across technical and non-technical stakeholders.

Ability to translate complex business needs into clear, actionable tasks.

Experience working in global or matrixed organizations is a plus.

Our Offer

Innovative and interesting projects in a newly formed team

Become part of a team that believes in knowledge sharing and collaboration

Professional work environment with a high emphasis on product quality

Opportunities for training and development of professional skills

Great benefits package

Multinational work environment

We believe that employee diversity is an important element of our common future. We provide opportunities for talent growth with the entire organization. We support equality by celebrating the individuality of every person, regardless of their origin and identity. We appreciate the unique cultural pattern and variety of experiences in each of us. We invite all who want to join and change the world of our organization.

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#LI-Hybrid

Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.

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