Key Responsibilities: Own the Dialler: manage campaigns, queues, skills, workflows, and rules in Connex One / Connex AI Boost Performance in Real-Time: implement smart recycle rules, optimize best-time-to-call, and enhance list penetration Turn Data into Action: analyse and report on key metrics - contact rates, SPH, conversions, abandonment rates Ensure Compliance: uphold Do-Not-Call (DNC) regulations and consent best practices Collaborate Across Teams: work closely with Operations, WFM, and QA to meet daily and weekly performance targets What We’re Looking For: Minimum 10 years in a call centre, with at least several years in a management role A go-getter with a strong, confident personality and excellent English communication skills (written and verbal) A self-motivated, systems-oriented professional who thrives in a high-performance environment Tertiary education  Hands-on experience with Connex One or Connex AI - this is non-negotiable Proven success in improving contact and conversion rates in sales or retention Strong Excel and data handling skills - you’re confident with files, mapping, and dispositions Calm under pressure, commercially minded, and analytically sharp Apply: [email protected]