Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!

Job Description

Global CRM Specialist

Noida

The Global CRM Specialist supports the global sales organisation by being a champion of our CRM system globally. As such you will support the continued education on the tool; ensure data integrity; safeguard global process adherence and help resolve system-related issues.

The Global CRM Specialist is the CRM subject-matter expert and the 'go-to person' for all CRM users.

You will report to Sales Tools Support Manager and follow a Hybrid working schedule in Noida

Your Responsibilities:

Communication & Training

Organise and hold training sessions on CRM processes for all rolesCollaboration with regional teams to communicate platform and process changesImprove usage of CRM system and adherence to sales processesRecognise process improvements and communicate these with global sales process teamAdvocate for the CRM platform and contribute to knowledge sharing across all global and regional teamsBe the regional voice for CRM processes, providing feedback to global sales process teamsAssist in production of supplemental training materials for global and regional use including supporting local language adaptation of information where necessary

Technical Support

Manage system access for all user rolesFirst point of contact for trouble shooting of issues in CRMEscalate reoccurring technical issues to the relevant support teamsUnderstand how data connects from other systems into Dynamics (Anaplan, SAP, ProMS)Assist in the creation of custom views and dashboards

The Essentials - You Will Have:

Bachelor's degree or equivalent.5+ Years technical knowledge of the CRM application (Dynamics or Salesforce)An understanding of how other systems/data (Anaplan, PowerBI, and SAP) are connected with CRM dataAn understanding of how different user roles use our CRMQuery creation in our CRMExperience supporting a global sales organisationFluent in English (working language), and fluency in one or more other languages (e.g., French, Spanish, and Portuguese)

The Preferred - You Might Also Have:

Certification on Dynamics or Salesforce CRM systems, but not requiredAgile worker, both independently and collaborativelyInnovativeTake ownership of tasks and projectsManage priorities and tasksWork in different cultures across different countriesWork with multiple platformsWork in a multicultural environmentOccasional working outside of normal office hoursTraining requirements to maintain expert status in our CRM

What We Offer:

Our benefits package includes …

Comprehensive mindfulness programs with a premium membership to CalmVolunteer Paid Time off available after 6 months of employment for eligible employeesCompany volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.Employee Assistance ProgramPersonalized wellbeing programs through our OnTrack programOn-demand digital course library for professional development

... and other local benefits!

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

#LI-Hybrid

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Rockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.