_We’re looking for a_ **_Change Management Analyst_** _to join our Global Change Management team at MBPS. In this post, critical role in overseeing and coordinating changes within a controlled IT environment. You will be responsible for assessing risk, evaluating change impact, ensure that resources are aligned, and facilitating the authorization of Change Records._ _As the primary representative for the Global Change Team the analyst ensures that all changes are properly documented, communicated, and compliant with Global Change Management standards. Acting as a single point of contact, the analyst supports business and IT partners by managing the intake and communication of changes across Development, UAT, and Production environments._ **Position Responsibilities:** + Reviewing and assessing all change requests for risk and impact. + Ensure all existing and new processes, including process changes, adhere to Change Management documentation standards for completeness, consistency, and compliance with policy guidelines. + Manage multiple, concurrent change cycles to support the delivery of business initiatives ranging from minor updates to critical, cross-organizational projects. + Facilitate weekly Global Change Advisory Board (CAB) meetings to review upcoming changes, assess risks, and coordinate planning and communication. + Collaborate with business units, functional IT groups, and vendors to mitigate risks and resolve conflicts, ensuring system availability and integrity. + Track and report on all changes introduced to the system environment, whether internal or vendor driven. + Lead regular knowledge-sharing sessions, including training, onboarding sessions, and “Ask Us Anything” forums to promote change awareness and education. + Facilitate Post Change review meeting to identify root causes of change-related incidents and recommend process improvements. + Represent Change Management in meetings, demonstrating expertise in our practice. + Collaborating with Incident, Problem, and Continuous Service Improvement (CSI) teams to drive process improvements. + Identify process gaps and drive continuous improvement initiatives to enhance change management effectiveness. + Develop, maintain, and institutionalize all Change Management processes, procedures, documentation, tools, templates, and reports **Required Qualifications** + University degree and/or equivalent work experience + 2–3 years of experience in a change management role within a complex, multi-vendor IT environment. + Proven ability to define, document, and manage change processes. + Experience working in multi-sourced or outsourced IT environments. + Proficiency with Change Management tools, particularly ServiceNow. + Understand relational databases and Configuration Management processes and tools. + Excellent written and verbal communication skills, with the ability to tailor messages to various audiences and clearly articulate the business impact and benefits of proposed changes. + Broad knowledge of system platforms and how they interact within enterprise environments. + Strong organizational and multitasking abilities, with attention to detail and a commitment to quality. + Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. + **_Amenable to work UP Ayala Technohub (Quezon City)_** + **_Amenable to work on a hybrid set-up (3x a week onsite)_** + **_Amenable to work in any shift schedule assigned (flexible depending on business need)_** **Preferred Qualifications:** + Working knowledge of client/server infrastructure and applications a plus + Knowledge of Networks, file servers and desktops, IVR systems a plus + Knowledge Change Management practices, Configuration Management Practices, Release Management practices, ITIL or other Best Practices essentials + Self-motivated and proactive, with a strong sense of initiative and the ability to identify opportunities, take independent action, and drive tasks to completion with minimal supervision. + Strong negotiation and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders to align on business objectives. **_When you join our team:_** + We’ll empower you to learn and grow the career you want. + We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. + As part of our global team, we’ll support you in shaping the future you want to see. **Acerca de Manulife y John Hancock** Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. 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