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Global Account Business Performance Manager - JLL Work Dynamics 

Job Summary 

As a Business Performance Manager at JLL Work Dynamics, you will drive data-driven decision-making while providing strategic business management support across the Global Account operations. You will analyze performance metrics, identify trends, and provide actionable insights to optimize our Project Development services. This role requires oversight across all business areas while working closely with leadership, operational teams, and clients to improve efficiency, enhance satisfaction, and drive business growth. 

Key Responsibilities 

Performance Analysis & Business Intelligence 

Collect, analyze, and interpret complex data sets related to project development and account performance 

Develop and maintain dashboards, reports, and key performance indicators (KPIs) to track operational efficiency 

Identify trends, patterns, and anomalies in performance data to generate actionable insights for leadership 

Support the development of predictive models to forecast future performance and resource needs 

Conduct regular performance reviews and benchmarking against industry standards 

Strategic Business Management 

Provide oversight across relevant business areas, identifying opportunities to streamline strategic and operational practices 

Lead PMO for operational initiatives that improve efficiencies, engagement and collaboration 

Support implementation of business plans across the account  

Participate in business planning and review processes 

Share best practices and identify opportunities for continuous improvement 

Execute special projects as directed by or on behalf of the Global Account Director 

Attend leadership meetings to identify actions and opportunities for streamlining 

Client Engagement 

Manage business leader's client engagement strategy and activities 

Review executive sponsor client objectives and feedback to provide insights 

Maintain oversight of client feedback and support development of action plans 

Collaborate with Sales Directors to support prospective client engagement 

Assist in preparation of client-facing reports and presentations on performance metrics 

People Engagement 

Partner with HR to support and promote people-related initiatives 

Drive people survey follow-up actions and communication 

Ensure input and promotion of employee recognition programs 

Support talent reviews and succession planning processes 

Promote career mobility within JLL 

Leadership Support & Coordination 

Work closely with Executive Assistants to ensure meeting preparation and follow-up 

Review upcoming meetings to ensure business leaders have necessary information, agendas and objectives 

Determine priorities and identify opportunities to simplify 

Support cross-functional collaboration to implement data-driven improvements 

Marketing & Communications 

Collaborate with internal communications director on internal/external communications plans 

Support leadership input into presentations, reports, and communication materials 

Promote "One JLL" storytelling by identifying, capturing, and sharing success stories 

Qualifications 

Bachelor's degree in Business Analytics, Statistics, Economics, or related field 

7-10 years of experience in performance analysis and/or business management, preferably in real estate 

Strong analytical skills with proficiency in data visualization tools (Tableau, Power BI) and statistical analysis software 

Advanced Excel/Sharepoint  skills and experience with database management systems 

Knowledge of project development lifecycle 

Excellent problem-solving skills and attention to detail 

Strong communication and presentation skills, able to present complex data clearly 

Experience with predictive modeling techniques is a plus 

Demonstrated ability to work across multiple teams and functions 

Location:

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

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