Weatherford is seeking a highly motivated and customer-centric professional to join our team as a Global Aftermarket Services Leader MPD. In this role, you will be responsible for managing all aspects of customer service and customer-facing order management, serving as a liaison between internal and external customers. Your primary focus will be ensuring exceptional customer satisfaction by meeting and exceeding customer expectations, proactively resolving issues, and interfacing with various stakeholders.

Responsibilities

Create processes and structure that ensure customer satisfaction for the short and long term Develop digital solutions that create seamless customer service experiences internally and externally Take ownership of customer issues and problems, resolving them proactively and implementing a system for escalating critical issues when needed Liaise with teams such as Quality, Fulfillment, Engineering, Product Line, Operations, and Repair & Maintenance to ensure customer satisfaction, meet and exceed KPIs, and implement countermeasures for improved efficiency and effectiveness Perform root cause analysis and implement countermeasures for continuous improvement Create, promote, and foster a customer-centric culture Create and maintain KPIs to measure customer satisfaction and action planning to correct deficient areas Manage the backlog of open orders and regularly coordinate and update customers internally and externally on changes, delays, or other status updates Implement strategies and tactics for continuous improvement in customer service and delivery

Requirements

Minimum of 5+ years of relevant experience Proficient verbal communication skills General knowledge of products to be sold and purchased General computer knowledge Preferred experience with MPD Ability to interpret and follow a variety of instructions furnished in written, oral, diagram, or schedule form Ability to work and interact with all levels of personnel

Travel Requirement

This role may require domestic and potentially international travel of up to 10%.