Job Location

Job Description

At P&G Bucharest we are organizing an office event on the 9th of March 2026, where you can quickly advance and get through your final interviews in just 1 day!

Join P&G and represent leading consumer goods brands in the German market. If you’re passionate about communication, problem-solving, and creating positive consumer experiences, this role is for you!

Job Description

During this recruiting event, we are looking for new colleagues to join our Consumer Care team. This is an exciting opportunity to effectively manage consumer complaints and inquiries, ensuring a positive experience that fosters consumer loyalty.

Key Responsibilities:

Active Listening: Engage with consumers to understand their concerns with empathy and professionalism, demonstrating advanced interpersonal skills developed through extensive experience in customer service.

Complaint Resolution: Address consumer complaints by following processes and collaborating with team leaders for timely resolutions.

Team Collaboration: Foster a collaborative team environment, motivating colleagues and promoting excellence.

Data Management: Document consumer interactions and resolutions accurately to keep information up to date.

Feedback Implementation: Suggest improvements to enhance consumer care services and streamline processes, drawing from previous experience in process optimization.

Follow-Up: Maintain communication and ensure all cases are resolved through consistent follow-up.

Training and Development: Participate in training to improve skills and assist junior advisers in onboarding.

Job Qualifications

Qualifications

Bachelor’s degree / Master’s degree

Proven experience in customer service or consumer care role/handling complaints

Passion for consumer care and a genuine desire to help.

Strong problem-solving skills and the ability to think critically under pressure.

Proficient in using databases and customer relationship management (CRM) software.

Ability to work collaboratively in a team-oriented environment while also being self motivated.

Excellent verbal and written communication skills in English are required; proficiency in German is highly valued and essential for the majority of roles available, while a limited number of positions will only require English.

Why Join Us?