Job Location BUCHAREST OFFICE Job Description At P&G Bucharest we are organizing an office event on the 9th of March 2026, where you can quickly advance and get through your final interviews in just 1 day! Join P&G and represent leading consumer goods brands in the German market. If you’re passionate about communication, problem-solving, and creating positive consumer experiences, this role is for you! Job Description During this recruiting event, we are looking for new colleagues to join our Consumer Care team. This is an exciting opportunity to effectively manage consumer complaints and inquiries, ensuring a positive experience that fosters consumer loyalty. Key Responsibilities: + Active Listening: Engage with consumers to understand their concerns with empathy and professionalism, demonstrating advanced interpersonal skills developed through extensive experience in customer service. + Complaint Resolution: Address consumer complaints by following processes and collaborating with team leaders for timely resolutions. + Team Collaboration: Foster a collaborative team environment, motivating colleagues and promoting excellence. + Data Management: Document consumer interactions and resolutions accurately to keep information up to date. + Feedback Implementation: Suggest improvements to enhance consumer care services and streamline processes, drawing from previous experience in process optimization. + Follow-Up: Maintain communication and ensure all cases are resolved through consistent follow-up. + Training and Development: Participate in training to improve skills and assist junior advisers in onboarding. Job Qualifications Qualifications + Bachelor’s degree / Master’s degree + Proven experience in customer service or consumer care role/handling complaints + Passion for consumer care and a genuine desire to help. + Strong problem-solving skills and the ability to think critically under pressure. + Proficient in using databases and customer relationship management (CRM) software. + Ability to work collaboratively in a team-oriented environment while also being self motivated. + Excellent verbal and written communication skills in English are required; proficiency in German is highly valued and essential for the majority of roles available, while a limited number of positions will only require English. Why Join Us? 🌟 Ownership from Day 1: Take responsibility for your role and make an impact immediately.📚 Continuous Development: Access great leaders & capable colleagues, formal training, and global learning platforms.🤝 Great Culture: Work in a dynamic, respectful environment that values individual contributions and work-family balance. 🌱 Long Term Career: We hire for a reliable career path, not just a role. What’s in It for You - our Benefits + Competitive salary package, annual bonus and vacation bonus + Private medical insurance & life insurance & 24 Hours Accident Insurance + Stock Ownership Plan - You have the opportunity to buy P&G shares quoted on the New York Stock Exchange to participate in the profits of the Company and the company will match part of the investments + Flexible working schedule & Hybrid Work from Home/Work from Office option + Meal allowance and access to our private canteen + Flex Benefits Fund allows employees to customize their benefits according to their unique situations, aspirations, and life stages. You can allocate flexibly for your Mental, Financial, Physical, and Work-Life Wellbeing (e.g., sports, dental, public transportation support, cultural events, books & study materials, kids care expenses, pet care, etc) + Access to a variety of learning and development platforms, including Bookster, Go1 Self Learning platform with thousands of courses, instructor led trainings, etc. + Fresh fruits every day in the office + Employee Assistance Program – confidential expert guidance and specialist support on any work, wellbeing, emotional, financial, physical or family issue. The above benefits are granted under the conditions of the collective labor agreement applicable, and P&G internal policies. Application Process & what you can expect during the event: Apply Online: Submit your CV through our career portal. Screening: Our Talent Acquisition team will review your application and contact you if shortlisted. Assessment: You may be invited to complete an online test. Interviews & Event Day: + Your language skills in German (if applicable) will be assessed via a short mock phone call + Participate in the 1st virtual interview and join us in the office for in-person panel interview. + Get an insight into our working environment and culture while visiting our Bucharest office + Get in touch with our organizational Leaders + Expect a response by the end of the day or, at the latest, by noon the following day Offer & Onboarding: Successful candidates will receive an offer and join our onboarding program. A clear agenda will be shared with the eligible participants closer to the event. We aim to keep the process transparent and efficient. You’ll receive updates at every stage. For more details check out: https://www.pgcareers.com/global/en/hiring-process About P&G We produce globally recognized brands like Ariel®, Pampers®, Gillette®, Oral-B®, Pantene®, and more. With operations in 70+ countries, we’re committed to diversity, inclusion, and equal opportunity. Learn more at http://www.pg.com. Apply now and start your journey with P&G—where your ideas and passion create real impact. Job Schedule Full time Job Number R000144287 Job Segmentation Experienced Professionals