Job Location

Job Description

Ready to shape consumer experiences for some of the world’s most iconic brands?

Join P&G and represent leading consumer goods brands like Ariel®, Pampers®, Gillette®, Oral-B®, Pantene® for the German market.

If you’re passionate about communication, problem-solving, and creating positive consumer experiences, this role is for you!

What You’ll Do

Engage & Listen: Understand consumer concerns with empathy and professionalism.

Resolve Issues: Manage complaints efficiently, collaborating with team leaders for timely solutions.

Document & Improve: Keep accurate records and suggest process improvements to enhance the consumer journey.

Follow Through: Ensure cases are resolved and consumers stay informed.

Learn & Grow: Participate in training sessions and support onboarding of new team members.

Feedback Implementation: Suggest improvements to enhance consumer care services and streamline processes, drawing from previous experience in process optimization.

Job Qualifications

·       Excellent verbal and written communication skills in English & German are required

·       Bachelor’s degree / Master’s degree

·       Proven experience in customer service or consumer care role/handling complaints

·       Passion for consumer care and a genuine desire to help.

·       Strong problem-solving skills and the ability to think critically under pressure.

·       Ability to work collaboratively in a team-oriented environment while also being self motivated.

Why Join Us?