Job Location

BUCHAREST OFFICE

Job Description

Ready to lead and elevate consumer experiences for some of the world’s most iconic brands?

Join P&G as a Consumer Relations Manager and take ownership of the Consumer Relations operation for leading brands such as Ariel®, Pampers®, Gillette®, Oral-B®, and Pantene®. In this role, you will lead, coach, and develop a team of Consumer Relations Specialists, ensuring exceptional service delivery while continuously improving how we serve consumers.

If you are a people leader with a passion for consumer care, operational excellence, and driving continuous improvement, this role is for you.

What You’ll Do

Lead, coach, and motivate a team of Consumer Relations Specialists, fostering a high‑performance, consumer‑centric culture.Track team performance, service quality, and key operational metrics to meet or exceed targets.Oversee onboarding, training, and ongoing capability building to ensure consistent service delivery.Manage complex and escalated consumer cases, acting as the key escalation point and decision‑maker for sensitive or high‑impact issues.Ensure consumers are treated with empathy and kept informed throughout the resolution process.Drive process and service enhancements through continuous improvement and change initiatives.Analyze consumer feedback and complaints to identify trends and root causes, translating insights into actionable improvements.Partner with cross‑functional stakeholders (e.g., Supply Chain, Quality, Brand, Market teams) to resolve issues and enhance end‑to‑end consumer journeys.

Job Qualifications

Excellent verbal and written communication skills in English & German are requiredBachelor’s degree / Master’s degreeProven experience in consumer care, customer service, or complaint handling, with demonstrated people leadership experienceStrong problem‑solving, and decision‑making skills, with the ability to operate confidently under pressureExperience driving process improvements, service optimization, or operational excellence initiativesCollaborative leadership style combined with strong ownership and accountability

Why Join Us?