**Description:** The Guest Service Manager is responsible to assist the Director of Rooms in managing the guest service department, ensuring maximum guest satisfaction, through planning, organizing, directing and controlling the Concierge and call center operation and administration. **Qualifications:** Ideally with a university degree or diploma in Hospitality or Tourism management. Minimum 3 years work experience as Assistant Manager or Guest Service Manager. Good problem solving, administrative and interpersonal skills are a must. **Primary Location:** Costa Rica **Organization:** Andaz Papagayo **Job Level:** Full-time **Job:** Front Office **Req ID:** COS000135 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.