About the job:
Red Hat is dedicated to enhancing partner relationships and driving engagement through innovative solutions. Our Partner Engagement Experience (PEX) Team focuses on continuously optimizing partner interactions and delivering exceptional experiences. We are seeking a Program Manager to lead the Americas Expert Partner Program team, managing experts across NA and LATAM. This individual will play a key role in implementing Americas programs, policies & processes, and incentives  ensuring effective execution across geographies to drive partner performance locally.
The Program Manager of the Geo Expert Team will oversee the implementation and execution of Americas partner engagement strategies across all geographies. This role ensures that Americas programs, policies, and processes are adapted and executed effectively in each region to maximize partner performance.

What you will do:

Regional Alignment & Execution:

Ensure alignment of global partner engagement strategies across regional teams.

Collaborate with global leadership to cascade priorities and translate them into actionable local strategies.

Work closely with geo leaders to localize program content and ensure regional relevance.

Regional Program Input & Bi-Directional Communication:

Collaborate effectively and proactively enlist input from across the geo team, ensuring their feedback is represented at the global level.

Maintain open channels of communication to relay regional insights and updates between global leadership and local teams.

Establish trusted relationships with regional partner sales leaders and partner account managers.

Coordination, Delivery, and Activation:

Oversee the delivery and activation of partner programs in-region, ensuring content is adapted to meet local needs.

Act as the primary point of contact for the geo on all program-related matters, taking full ownership and accountability without relying on others to perform these responsibilities.

Facilitate resources, training, and updates for the partner sales team to enhance their partner-facing experience.

Provide proactive support to ensure successful implementation of global programs and address any operational challenges as they arise.

Localization of Programs and Incentives:

Ensure that global programs and incentives are customized to address local market dynamics and partner expectations.

Collaborate closely with regional teams to adjust program structure, resources, and messaging as needed.

Partner Engagement Initiatives:

Lead in the creation and support of in-region partner engagement initiatives that drive sales enablement and program adoption.

Ensure all regional ecosystem teams are informed, updated, and equipped with the necessary information and deliverables.

Program Analytics and Performance Tracking:

Track and report on in-region program performance metrics to assess effectiveness and make data-driven adjustments.

Provide actionable insights based on partner analytics to support strategic decision-making and program improvement.

Lifecycle Support and Feedback for Global Teams:

Offer continuous lifecycle support for partner programs and provide structured feedback to global teams for program improvements.

Actively participate in global discussions on program evolution and lifecycle activities to represent the needs and successes of regional teams.

Core Skills and Qualifications

Collaborative Approach: Proven ability to work across teams, avoiding silos, and fostering input from diverse geo team members.

Program Management Expertise: Demonstrated success in managing complex, cross-functional programs, particularly in geo-focused roles that require balancing global strategies with local needs.

Ownership and Accountability: Takes full responsibility for ensuring all regional teams are updated, informed, and equipped, proactively driving progress without relying on others.

Partner Account Management Experience: Extensive experience working directly with partners, understanding their challenges, and addressing their needs.

Stakeholder Management: Exceptional ability to engage and align multiple stakeholders across global and regional teams.

Proactive and Solutions-Oriented Mindset: A lean-in attitude to drive impact, solve problems, and move initiatives forward.

Analytical Skills: Ability to collect, analyze, and prioritize input from diverse stakeholders to enhance program effectiveness and support continuous improvement.

Communication Skills: Strong written and verbal communication skills to keep stakeholders informed, engaged, and aligned on program status, challenges, and updates.

What you will bring:

Regional Expertise: Deep understanding of geo-specific business goals, market dynamics, and partner challenges in Americas region.

Partner Management: Strong track record of working directly with partners, understanding their needs, and driving engagement.

Proven Sales Experience: Demonstrated success in sales roles, with a deep understanding of sales processes and strategies to drive partner performance.

Strategic Thinking: Ability to align regional execution with global strategies while addressing local market nuances.

Stakeholder Management: Exceptional skills in engaging and influencing regional stakeholders to achieve alignment and results.

Proactive and Solutions-Oriented: A lean-in attitude to proactively identify challenges, drive impact, and deliver results.

Analytical Skills: Ability to leverage data and metrics to track program performance, identify trends, and make data-driven decisions.

Communication Skills: Strong written and verbal communication skills to engage and align diverse audiences across regions.

Ideal Candidate Profile

The ideal candidate is a collaborative, strategic thinker who takes ownership and responsibility to ensure alignment and execution of global strategies. This individual is proactive, solutions-oriented, and skilled at fostering relationships to drive impact across diverse geographies. Extensive experience working directly with partners and understanding their challenges is critical. This role requires a balance of strategic insight and hands-on program execution to ensure success in managing regional ecosystem initiatives. Bilingual in English and Spanish preferred.

The salary range for this position is $106,910.00 - $176,470.00. Actual offer will be based on your qualifications.

Pay Transparency

Red Hat determines compensation based on several factors including but not limited to job location, experience, applicable skills and training, external market value, and internal pay equity. Annual salary is one component of Red Hat’s compensation package. This position may also be eligible for bonus, commission, and/or equity. For positions with Remote-US locations, the actual salary range for the position may differ based on location but will be commensurate with job duties and relevant work experience. 

About Red Hat

Red Hat is the world’s leading provider of enterprise open source software solutions, using a community-powered approach to deliver high-performing Linux, cloud, container, and Kubernetes technologies. Spread across 40+ countries, our associates work flexibly across work environments, from in-office, to office-flex, to fully remote, depending on the requirements of their role. Red Hatters are encouraged to bring their best ideas, no matter their title or tenure. We're a leader in open source because of our open and inclusive environment. We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact.

Benefits
●    Comprehensive medical, dental, and vision coverage
●    Flexible Spending Account - healthcare and dependent care
●    Health Savings Account - high deductible medical plan
●    Retirement 401(k) with employer match
●    Paid time off and holidays
●    Paid parental leave plans for all new parents
●    Leave benefits including disability, paid family medical leave, and paid military leave
●    Additional benefits including employee stock purchase plan, family planning reimbursement, tuition reimbursement, transportation expense account, employee assistance program, and more! 

Note: These benefits are only applicable to full time, permanent associates at Red Hat located in the United States. 

Inclusion at Red Hat
Red Hat’s culture is built on the open source principles of transparency, collaboration, and inclusion, where the best ideas can come from anywhere and anyone. When this is realized, it empowers people from different backgrounds, perspectives, and experiences to come together to share ideas, challenge the status quo, and drive innovation. Our aspiration is that everyone experiences this culture with equal opportunity and access, and that all voices are not only heard but also celebrated. We hope you will join our celebration, and we welcome and encourage applicants from all the beautiful dimensions that compose our global village.

Equal Opportunity Policy (EEO)
Red Hat is proud to be an equal opportunity workplace and an affirmative action employer. We review applications for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condition, marital status, or any other basis prohibited by law.

Red Hat does not seek or accept unsolicited resumes or CVs from recruitment agencies. We are not responsible for, and will not pay, any fees, commissions, or any other payment related to unsolicited resumes or CVs except as required in a written contract between Red Hat and the recruitment agency or party requesting payment of a fee.

Red Hat supports individuals with disabilities and provides reasonable accommodations to job applicants. If you need assistance completing our online job application, email application-assistance@redhat.com. General inquiries, such as those regarding the status of a job application, will not receive a reply.