Provides hardware/software support of computing systems in the following areas: application development/maintenance operating systems computer operations telecommunications field engineering or systems control. Install/modify/monitor basic routine and advanced computer systems and programs. Design new basic routine and advanced computer system and/or programs.

Displays great competency in implementation and troubleshooting of Call Flows and Queue Designs using Interactive/CIC AttendantMakes use of the Dev environment by limiting the changes and new development work in the Production environmentDisplays ability to independently consult with user groups and determine the best course of action for their needs.Delivers pre-development documentation and planning prior to the start of the development cycleDisplays great competency in utilization and understanding of system reports regarding overall call volume and system healthDisplays great competency in management and understanding of system reports regarding overall server healthDisplays great competency in management and understanding of reports related to contact center usersDisplays ability to perform basic configuration of BIS – including the addition of new handsets replacement of existing handsets and the re-naming of usersParticipates in After Hours on-call- Comfortable working with users in a training/mentoring environment as requiredAbility to lead and mentor Engineers and Associates as they develop their knowledge and skills of the systemsIn addition to the above job responsibilities, other duties may be assigned. ​

MINIMUM REQUIREMENTS

Education: Bachelor's degree
Experience: 5 years relevant experience. Relevant experience may be considered in lieu of a degree.
Licensure: None required

PHYSICAL DEMANDS

This is primarily a sedentary job involving extensive use of desktop computers. The job does occasionally require traveling some distance to attend meetings, and programs.

Position Compensation Range: $73,453.00 - $146,905.00 Annual

Benefits

Comprehensive Benefits Package: Medical, Dental, and Vision Insurance

Paid Time Off, Long-term and Short-term Disability, Retirement Savings

Health Saving Plans, and Flexible Spending Accounts

Certification and education support

Generous Paid Time Off

UVA Health is a world-class Magnet Recognized academic medical center and health system with a level 1 trauma center. 2023-2024 U.S. News & World Report “Best Hospitals” guide rates UVA Health University Medical Center as “High Performing” in 5 adult specialties and 14 conditions/procedures. We are one of 70 National Cancer Institute designated cancer centers. UVA Health Children’s is named by 2023-2024 U.S. News & World Report as the best children's hospital in Virginia with 9 specialties ranked among the best in the nation. Our footprint also encompasses 3 community hospitals and an integrated network of primary and specialty care clinics throughout Charlottesville, Culpeper, Northern Virginia, and beyond.