Job Introduction

Job Title: General Services Manager

Location: London

Hours: 40 hours per week, Monday to Friday

Salary: Up to £60,000 per annum plus 10% bonus 

 

 

Role Overview

As the GeneralServices Manager, you will be the on-site lead for delivering high-qualityIntegrated Facilities Management services. You’ll be accountable for ensuringexceptional service experiences for employees and guests while meetingcontractual KPIs, driving operational excellence, and promoting continuousimprovement.

 

This is apeople-first leadership role, requiring strong client relationship skills, teammanagement, and a proactive, solutions-driven mindset.

 

Key Responsibilities

Lead daily delivery of FM services, ensuring performance meets or exceeds all service level agreements.Be the on-site point of contact for client relations, issue resolution, and service escalation.Drive employee and guest experience in alignment with Sodexo and Unilever values.Lead, coach, and manage the on-site team, fostering a one-team culture.Ensure full compliance with health, safety, and statutory requirements.Collaborate with finance and central teams to manage budgets, reporting, and forecasts.Identify opportunities for innovation, efficiencies, and contract growth.

 

What We’re Looking For

Essential:

Proven leadership in facilities management within an outsourced environment.Strong financial and commercial acumen.Excellent communication and relationship-building skills.Knowledge of health & safety, compliance, and contract governance.IOSH certification and fluency in English (spoken and written).

Desirable:

NEBOSH, BIFM, or equivalent professional qualifications.Familiarity with Sodexo systems and processes.Background in leading operational transformation or workplace experience initiatives.

 

Key Outcomes

Delivery of 5-star service aligned with client and contractual expectations.Full compliance with safety and risk management standards.Strong team engagement and effective people management.Achievement of financial targets and operational KPIs.Site recognised for service excellence and innovation.

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