Company Description

Minor Hotels is one of Australasia’s largest accommodation providers, managing over 70 properties in the region and a global portfolio of 560 properties across more than 58 countries. Our brands, Anantara, Avani, Oaks, NH Hotels, NH Collection, nhow, and Tivoli, span six continents, including Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe, and South America. Joining Minor means partnering with a diverse, expanding global organisation offering boundless opportunities to thrive and succeed.

Our people are the heart of our success, and we are committed to investing in your skills to support your career growth and advancement. You’ll feel valued as part of a tight-knit team, united in delivering exceptional guest experiences and thriving in a company dedicated to fostering an outstanding workplace culture.

Job Description

As part of our exciting growth strategy, we are recruiting on behalf of a third party for the prestigious role of General Manager for a New Zealand property.

As the General Manager, you will be responsible for overseeing all aspects of hotel operations, including hotel management, food and beverage (F&B), and day-to-day performance. You will inspire and lead a team to achieve optimal efficiency, uphold high standards, and foster a culture aligned with Minor Hotels’ values of customer focus, results orientation, people development, innovation, and partnership.

Drive Profitability: Maximise hotel profitability and control expenses to achieve EBITDA targets, including managing financial forecasting, revenue strategies, and P&L analysis.Lead Operations: Oversee daily operations, ensuring adherence to Oaks Hotels & Resorts Minor Hotels Australasia policies, standards, and systems (e.g., CMS, PMS, Trust, R&M), and deliver accurate and timely reporting.Deliver Customer Excellence: Maintain exceptional guest service standards, monitor online reviews, and respond to feedback within 24-48 hours, fostering positive relationships with guests, Body Corporate, and owners.Oversee Food & Beverage (if applicable): Manage labour costs, product standards, and promotions to exceed profit forecasts while ensuring compliance with licensing and industry regulations.Ensure Property Presentation: Conduct regular inspections to maintain high standards of room quality, cleanliness, and maintenance across the hotel.Build Relationships: Develop and maintain effective relationships to optimise services and identify inventory opportunities.Lead and Develop Teams: Foster a positive, high-performance culture by setting clear expectations, providing feedback, and supporting staff development, recruitment, and succession planning.Champion Health & Safety: Promote and enforce workplace health and safety policies, ensuring a safe environment for staff and guests.Support Sustainability: Contribute to Minor Hotels’ commitment to sustainable development and corporate responsibility, benefiting local economies and ecosystems.

Qualifications

To be successful you will require the following experience:

A tertiary qualification in Hospitality or Business Management.Extensive experience in operational and financial management within a hotel and F&B environment.Proven strategic and operational leadership skills, with a track record of driving accountability and staff engagement.Demonstrated ability to maximise revenue, minimise expenses, and maintain exceptional product and service standards.Full-service hotel experience (desirable).Strong relationship-building skills.Excellent verbal, written, and interpersonal communication skills.A commitment to continuous improvement, innovation, and learning.The ability to identify and pursue new opportunities and partnerships.A positive, energetic attitude and a passion for delivering memorable guest experiences.

Additional Information

At Minor Hotels, we value our people as the heart of our success. In this role, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance.