**Company Summary** EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products. Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV. **Department Summary** Beyond connecting customers to their favorite entertainment, our Video Services team delivers an award-winning TV experience to millions of customers across DISH TV and Sling TV platforms. Our dynamic teams are unwavering in our commitment to continuous innovation, ensuring the evolution of products and the constant enhancement of the overall customer experience. **Job Duties and Responsibilities** We are seeking a strategic and innovative leader to oversee DISH and Sling customer retention initiatives while managing a team of analysts. This role combines hands-on strategic execution with team leadership, driving initiatives that minimize churn, maximize customer lifetime value, and optimize loyalty management across our Video Services business. As a senior leader, you will leverage data-driven insights, financial modeling, and cross-functional collaboration to implement retention strategies that directly influence DISH and Sling’s bottom line. You will also play a key role in shaping the vision for retention, guiding analysts to uncover actionable insights and deliver results in a fast-paced, evolving industry. **Key Responsibilities:** + Lead, mentor, and develop a team of analysts, fostering advanced analytics, problem-solving, and consultant-level skills. + Establish a clear vision, align team goals with organizational priorities, and guide project prioritization and workflow management. + Own strategy and execution of key retention programs (~$400M P&L), ensuring alignment with financial targets, lifecycle goals, and subscriber growth. + Build and implement AI/ML-driven strategies to mitigate churn, improve forecasting, and identify retention opportunities. + Translate complex data into actionable insights using SQL, Tableau, and financial models, ensuring reporting accuracy and usability for senior leaders. + Partner cross-functionally (Finance, Marketing, Product, Tech, Ops) and manage vendors to design, execute, and optimize retention initiatives end-to-end. + Deliver compelling presentations and business narratives to senior executives, driving alignment, decision-making, and operational improvements. **Skills, Experience and Requirements** **Education and Experience:** + Bachelor’s degree in a field demonstrating strong analytical and logical thinking + 5+ years in analytics, strategy, or related roles, with measurable impact on business outcomes + 2+ years managing direct reports or leading cross-functional teams in a data-driven environment + Master’s degree in business, analytics, or related field preferred **Skills and Qualifications:** + Proven expertise in SQL, Tableau, and Excel for modeling, reporting, and analytics + Strong financial modeling skills to support decision-making and P&L management + Exceptional communication and executive presentation abilities + Ability to navigate ambiguity, prioritize effectively, and lead through fast-paced, evolving challenges + Knowledge of the video services or subscription industry preferred Visa sponsorship not available for this role **Salary Ranges** Compensation: $110,110.00/Year - $157,300.00/Year **Benefits** We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits . The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws. The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. U.S. Citizenship is required for certain positions. EEO is the law. At EchoStar, you have the right to request reasonable accommodations. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact careers@echostar.com. This contact information is for accommodation requests only; you may not use this contact information to inquire about the status of an application.