Hilton Overview:

With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World’s Best Workplace awarded by Great Place to Work & Fortune.

Property Overview:

The Hilton Garden Inn Hanoi is a 87 room contemporary property located in Hanoi's Central Business District, \na {\n text-decoration: none;\n color: #464feb;\n}\ntr th, tr td {\n border: 1px solid #e6e6e6;\n}\ntr th {\n background-color: #f5f5f5;\n}\njust a short walk from major attractions such as the Hanoi Opera House, Hoan Kiem Lake, and the Old Quarter. With 2 F&B outlets,  a 24‑hour fitness center and convenient business amenities, Hilton Garden Inn Hanoi is an deal choice for both business and leisure travelers seeking quality and accessibility in the heart of the city.

Role Description:

The General Manager at Hilton Garden Inn Hanoi is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

1. Champion Business Excellence

Drive the hotel’s financial success and guest satisfaction by exceeding key performance indicators.

Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel

Stay ahead of market trends and seize new opportunities

2. Lead with Vision

Inspire a culture of excellence by providing strong leadership to all team member

Monitor and develop team member performance, particularly the executive team and department heads

Foster a workplace where every team member thrives and contributes to the property's collective goals 

3.     Elevate Guest Experience

Manage operations with a keen eye for detail

Monitor guest feedback and implement improvements as necessary to exceed guest expectations

Deliver exceptional service to ensure every guest leaves with a desire to return 

4.     Financial Stewardship

Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures

Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives

 

5.     Quality Assurance

Guarantee the highest standards of hotel upkeep, safety and guest satisfaction

 Conduct regular inspections to ensure compliance with quality and brand standard requirements

Implement improvement initiatives to enhance overall guest experience and hotel reputation

6.     Owner Relations

Build strong rapport with hotel owners through proactive and on-going communication

Serve as a primary liaison between hotel owners and corporate entities

 

Role Requirements:

Prior Hotel General Manager or Director of Operations experienceStrong knowledge and experience in Vietnam market, preferably with Hanoi experienceSuccess in driving commercial returns and revenueStrong leadership and interpersonal skills with the ability to inspire and motivate a diverse team Solid financial acumen and experience in budgeting and forecastingDynamic, innovative and solutions-orientedLocal only role - we are unable to sponsor work visa for the role 

What will it be like to work for Hilton?

Hilton, the #1 World’s Best Workplace, is a leading global hospitality company with a diverse portfolio of world-class brands. Dedicated to filling the earth with the light and warmth of hospitality, we have welcomed more than 3 billion guests in our more-than 100-year history. Hilton is proud to have an award-winning workplace culture, and we are consistently named among one of the World’s Best Workplaces. Check out the Hilton Careers blog and Instagram to learn more about what it’s like to be on Team Hilton!