Hilton Overview:

With 24 world-class brands, in 140 countries and territories comprising more than 8400 properties, Hilton offers countless opportunities to delight. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world everyday. The possibilities are endless with a career at Hilton, the #1 World’s Best Workplace awarded by Great Place to Work & Fortune.

Property Overview:

Hilton Bandung Padalarang is part of an integral part of a mixed-used development featuring recreational, educational, and healthcare facilities in Kota Baru Parahyangan, This new property will be situated in an emerging city in Indonesia’s West Bandung Regency. The 200-room hotel will feature six F&B outlets, as well as meetings and event spaces.  

Role Description:

The General Manager is responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

1. Champion Business Excellence

Drive the hotel’s financial success and guest satisfaction by exceeding key performance indicators.

Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel

Stay ahead of market trends and seize new opportunities

2. Lead with Vision

Inspire a culture of excellence by providing strong leadership to all team members.

Monitor and develop team member performance, particularly the executive team and department heads

Foster a workplace where every team member thrives and contributes to the property’s collective goals

3. Elevate Guest Experience

Manage operations with a keen eye for detail

Monitor guest feedback and implement improvements as necessary to exceed guest expectations

Deliver exceptional service to ensure every guest leaves with a desire to return

4. Financial Stewardship

Develop and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures

Regularly evaluate and analyze our financial landscape and adjust course to meet and surpass our financial objectives

5. Quality Assurance

Guarantee the highest standards of hotel upkeep, safety and guest satisfaction

Conduct regular inspections to ensure compliance with quality and brand standard requirements

Implement improvement initiatives to enhance overall guest experience and hotel reputation

6. Owner Relations

Build strong rapport with hotel owners through proactive and on-going communication

Serve as a primary liaison between hotel owners and corporate entities

Role Requirements:

Prior Hotel General Management / Director of Operations experience, ideally with Indonesia experience 

Prior pre-opening experience 

Proven experience in managing large C&E / group business 

Success in driving commercial returns and revenue

Strong leadership and interpersonal skills with the ability to inspire and motivate a diverse team

Outstanding communication and negotiation skills with a customer-first mindset

Solid grasp of financial management principles and experience in budgeting and forecasting

Dynamic, innovative and solutions-oriented, with the ability to be adaptable to meet the ever-changing demands of the industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hiton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!