General Manager is responsible for driving performance throughout the hotel operations. Direct Department Leaders in supporting the hotel operations, ensuring the overall success of the hotel in all metrics, including employee satisfaction, guest satisfaction, and brand quality standards are being met or exceeded. Ideal candidates will be self-motivated, have major brand and, most importantly, have a positive solution-based focus.

This position requires flexible scheduling availability, which includes evenings, weekends, and holidays.

Expectations

Ensure that departments achieve or exceed guests' service scores and expectationsAssist Department Managers in preparing team member schedules in accordance with budgets and business forecastsInspect rooms regularly with the team to ensure that quality standards are being maintainedEnsure the operations team is trained in financial control procedures for cash, payables, inventories, and receivables, and that procedures are consistently followedBe familiar with and recommend local attractions and restaurants for guests to visit, and make sure the team is well acquainted with what is in the areaRespond to guest reviews and inquiries on all channelsManage human resources functions, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actionsWork with other departments to ensure operations are running smoothly in tandem with one anotherParticipate in daily Stand-Up meetings for the leadership team and report out on guest scores and other metricsLeading team meetingsDevelop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecastsOversee all vendor and personnel contracts throughout the hotel.Participate in the creation of annual revenue, expense, and capital budgetsAssist in creating incentives for team members

General Manager is responsible for driving performance throughout the hotel operations. Direct Department Leaders in supporting the hotel operations, ensuring the overall success of the hotel in all metrics, including employee satisfaction, guest satisfaction, and brand quality standards are being met or exceeded. Ideal candidates will be self-motivated, have major brand and, most importantly, have a positive solution-based focus.

This position requires flexible scheduling availability, which includes evenings, weekends, and holidays.

Expectations

Ensure that departments achieve or exceed guests' service scores and expectationsAssist Department Managers in preparing team member schedules in accordance with budgets and business forecastsInspect rooms regularly with the team to ensure that quality standards are being maintainedEnsure the operations team is trained in financial control procedures for cash, payables, inventories, and receivables, and that procedures are consistently followedBe familiar with and recommend local attractions and restaurants for guests to visit, and make sure the team is well acquainted with what is in the areaRespond to guest reviews and inquiries on all channelsManage human resources functions, including recruiting, hiring, onboarding, performance evaluations, training, and disciplinary actionsWork with other departments to ensure operations are running smoothly in tandem with one anotherParticipate in daily Stand-Up meetings for the leadership team and report out on guest scores and other metricsLeading team meetingsDevelop, implement, and monitor daily, weekly, monthly, and annual department-wide budgets and forecastsOversee all vendor and personnel contracts throughout the hotel.Participate in the creation of annual revenue, expense, and capital budgetsAssist in creating incentives for team membersMinimum 3 years of previous experience as a hotel Department Manager in a hotel with 100 rooms requiredExcellent skills in writing and verbal communicationsExperience creating schedules, interviewing potential candidates, reviewing and creating budgets and forecasts, processing payroll, completing inventories, and coaching and counseling team members requiredAbility to operate hotel PMS and accounting systemsPrevious NYC and brand experience preferredAbility to multitask, prioritize, and manage timeHighly motivated team player with strong initiative and desire for achievement, and the ability to motivate othersMust be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryAbility to work well in stressful situationsReadily available and approachable for all team members and guests while providing excellent guest service

Minimum 3 years of previous experience as a hotel Department Manager in a hotel with 100 rooms requiredExcellent skills in writing and verbal communicationsExperience creating schedules, interviewing potential candidates, reviewing and creating budgets and forecasts, processing payroll, completing inventories, and coaching and counseling team members requiredAbility to operate hotel PMS and accounting systemsPrevious NYC and brand experience preferredAbility to multitask, prioritize, and manage timeHighly motivated team player with strong initiative and desire for achievement, and the ability to motivate othersMust be effective in handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessaryAbility to work well in stressful situationsReadily available and approachable for all team members and guests while providing excellent guest service