General Manager The General Manager will proactively manage overall operations including the delivery of safe and reliable service, employee oversight, management of contract assets, risk management, client and customer satisfaction, and financial performance. This position is based in Grand Rapids, MI supporting our Grand Rapids operations. Transdev is proud to offer: + Competitive compensation package of $90,000 - $112,000 (DOE) Benefits include: + Vacation: minimum of two (2) weeks + Sick days: 5 days + Holidays: 12 days; 8 standard and 4 floating + Other standard benefits: 401(k) retirement plan, medical, dental, and vision, life insurance, short-term disability, and voluntary long-term disability. Benefits may vary depending on location policy. The above represents the standard Corporate Policy. Key Responsibilities: + Continuously builds relationships with employees, the client, union partners, and the local community. + According to location/client contract, sets commercial and operational strategic direction for the business unit team. + Leads the management team and employee workforce to achieve corporate/property safety goals, service performance, and financial objectives. + Identifies, suggests, and develops business growth opportunities. + Optimizes the return on assets deployed within the business to include vehicle scheduling, maintenance, and performance management. + Identifies and analyzes KPIs to maintain positive results. + Ensures services are provided within budget and action plans are developed and implemented to improve operational efficiencies. + Determines and delivers business unit budget. + Ensures compliance with state and federal regulations and compliance with Transdev corporate safety standards. + Oversees all staff management and assigns development training in liaison with the corporate team as appropriate. + Ensures effective environmental compliance and sustainability management. + Provides complete and accurate data collection, compilation, analysis, and reporting + Other duties as required. Qualifications: + Minimum of 5 years of experience within the paratransit or public transit industry. + At least 3 years of direct management experience overseeing an ADA paratransit system of similar size and operational complexity. + Demonstrated expert-level knowledge of ADA requirements, including complementary paratransit regulations, eligibility, service criteria, and operational compliance standards. + Strong understanding of paratransit operations, including scheduling, dispatch, safety, training, customer service, and productivity management. + Hands-on experience with paratransit management technologies, including scheduling/dispatch software, MDTs, AVL, and performance reporting systems. + Proven ability to use data‑driven analysis to monitor and improve KPIs such as on-time performance, trip productivity, and customer satisfaction. + Ability to build and maintain strong working relationships with clients, partners, and key stakeholders. + Demonstrated ability to manage cost controls, budgets, and financial reporting to ensure contract and operational performance. + Proficiency with Microsoft Office Suite (Excel, Word, Outlook, PowerPoint). + Strong understanding of technology tools, including apps, Wi‑Fi connectivity, mobility solutions, and transportation technology platforms. + Excellent written and verbal communication skills, including the ability to deliver presentations and influence individuals at all organizational levels. + Strong organizational skills, with the ability to prioritize, multi‑task, and maintain high attention to detail in a fast‑paced environment. + Ability to navigate labor relations and work collaboratively with union partners, including handling grievances, contract interpretation, and participation in negotiations. + DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason. Physical Requirements: + Must be able to work shifts or flexible work schedules as needed. + The employee is generally subjected to long periods spent sitting, typing, or looking at a computer screen. + Work environment will be a combination of both indoors and outdoors. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact us.HR.TalentAcquisition@transdev.com Drug-free workplace: Transdev maintains a drug-free workplace. Applicants must: + Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.). + Successfully pass a pre-employment drug screen. About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. California applicants: PleaseClick Herefor CA Employee Privacy Policy. Job Category: General Managers / Asst General Managers / Ops Managers Job Type: Full Time Req ID: 7836 Pay Group: VDD Cost Center: 523 The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law. Drug-free workplace If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check. California applicants: Please Click Here for CA Employee Privacy Policy. About Transdev Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at http://www.TransdevNA.com or watch an overview video.