General Manager
Pay:$60,000–$70,000 annually
Status: Full-Time, Exempt
Schedule: Flexible schedule with weekend and holiday availability
Overview
Hyatt Place RDU is seeking a highly motivated and career motivated General Manager to help lead the a well known airport hotel property flagged by Hyatt. The GM of this 93 room hotel has the close support of Director of Operations and oversees day-to-day hotel operations, ensuring exceptional guest experiences, maintaining brand standards, and fostering a positive service-driven culture. This leadership role is perfect for a hands-on operator with strong communication skills, proven team development ability, and a passion for hospitality.
ResponsibilitiesOperations & Team Leadership
Overseeing Front Desk, Housekeeping, Laundry, F&B, and Engineering operations
Assist with hiring, onboarding, training, and developing associates
Lead by example to reinforce RevPAR Companies’ culture and service vision
Maintain department communication, coaching, and performance accountability
Serve as Manager-On-Duty during designated shifts
Guest Experience & Brand Standards
Monitor Guest Survey HYSAT scores, Medallia feedback, and online reviews
Ensure prompt service recovery and follow-through on all guest concerns
Uphold Hyatt brand standards across all departments
Maintain a strong presence in the lobby for guest engagement and morale
Financial & Administrative Support
Assist with budgeting, forecasting, and operational planning
Support labor management, scheduling, and payroll accuracy
Review daily reports, STR performance, and revenue-driving opportunities
Help manage purchasing, inventory systems, and cost controls
Safety, Security & Compliance
Ensure adherence to OSHA, fire life safety, emergency procedures, and brand compliance
Conduct routine inspections of guest areas and back-of-house spaces
Support internal audits, risk management procedures, and quality assurance
Qualifications
Minimum 2 years of hotel leadership experience (GSM, AGM, Supervisor, Operations Manager, or similar)
Strong communication, decision-making, and leadership abilities
Knowledge of select-service hotel operations; Hyatt experience preferred
Ability to manage multiple priorities and maintain composure under pressure
Strong understanding of financial reports, labor management, and service metrics
Passion for people, guest experience, and operational excellence
Benefits
Competitive salary ($60,000–$70,000 based on experience)
PTO, holiday pay, and benefit eligibility
Hyatt employee travel discounts
Opportunities for advancement within RevPAR Companies
Posted February 27, 2026