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JLL are currently recruiting for a General Manager at One London Wall, a landmark office building in the heart of the City of London. Designed by the world-renowned Foster + Partners, this 200,000 sq. ft. Grade A property is a statement of architectural excellence and home to a portfolio of prestigious tenants.

We are seeking a highly experienced and proactive General Manager to oversee all aspects of this iconic building's operations. The successful candidate will be responsible for upholding the highest standards of service and operational efficiency, ensuring that One London Wall maintains its position as a premier commercial destination. The team at One London Wall are committed to exceptional customer service and representing the building's owners in all interactions with tenants and stakeholders.

The General Manager (GM) is the primary responsible person for FM operations and will be responsible for ensuring that facilities services accord with the best practice standards as defined by Jones Lang LaSalle (JLL).  The GM will maintain and promote the property’s position in the locality as best in class for occupiers to work in.

TEAM STRUCTURE

Reporting to the RFM, the GM has line management responsibilities for the on-site FM team and will be the representative for specified key client/occupier issues. The GM will work in a number of “virtual teams” with the client focussed teams of Asset and Property Managers, Surveying Executives and Client Accountants.

KEY RESPONSIBILITIES AND DELIVERABLES

Client Service

To understand the Client’s objective and instructions in relation to the property.

To assist in Client reporting concerning on-site Facilities Management (FM).

Act as lead for the client in all matters relating to FM at the property.

Facilities Management

Lead, develop and inspire the on-site FM team (both directly employed and sub-contracted) to deliver high standards of service at the property.

Ensure KPIs are met and service excellence is delivered throughout all areas of on-site operations.

To be responsible for the implementation of agreed best practice in accordance with JLL’s Facilities Management Best Practice policies in the following areas: accounting practice, information/communications, procurement, operations, repair & maintenance, socially responsible management, customer focus and human resources (training and development) ensuring:

standard systems and proceduresstandard documents and templatesaudit and inspectionreduction of riskconsistent high standards of service delivery (and their measurement)improved reporting to clients

To ensure readiness for sale dealing with due diligence enquiries on disposal and lettings from a facilities perspective.

Undertake annual Occupier Surveys (or more frequently as required) and respond to occupier feedback in order to achieve positive outcomes and consistent high levels of customer satisfaction.

Create an ambassadorial role in local industry business groups, Local Authority and community/civic stakeholder meetings including representing the property at local BIDs meetings and any other relevant association meetings

Inform the Property Manager of any occupier matters that may influence valuation/investment considerations including assistance in monitoring Tenant’s compliance with covenants.

In conjunction with the Property Management team, ensure the financial management of the property, through the preparation of service charge budgets, the monitoring of agreed budgets to pre-defined cash limits, quarterly variance reporting and service charge reconciliation, is delivered to JLL accounting practices. Also to administer non-recoverable budgets.

To understand the principal terms of occupier’s leases as they affect the facilities management of the property and the Client’s obligations to provide services including clarity on the extent of the common areas.

Ensure that the procurement of all supplies and services at the property is undertaken in accordance with JLL’s PAM procurement policy to ensure the highest standards for the best value.  This will include the use of accredited Contractors only, usually on the basis of framework agreements, and JLL’s purchase ordering systems.  Monitor contractor performance against agreed standards.  Review service contracts as appropriate.

Establish and maintain high quality health and safety arrangements, in accordance with best practice guidelines from central support under the JLL’s risk management programme and the RFM.  To ensure all risks identified in the independent Risk Assessment are properly addressed and to review risks as part of JLL’s audit process and Site Compliance inspections.

To work with other aspects of JLL’s ‘Socially Responsible Management’ programme in relation to environmental & sustainability policies.

To ensure reactive maintenance and day-to-day service requirements undertaken in a timely and cost-effective manner.

Be familiar with all heating, ventilating, mechanical and electrical equipment at the property and have a sound understanding of the purpose and general working of such equipment.  To ensure maintenance contracts in place cover O&M manual requirements and no not negate warranties/guarantees.

Where required, work with building surveyors/architects/consultants on major works.

With the Property Manager, identify and arrange minor planned works.

Maintain, test and implement major incident plans to cover all emergencies. 

Key Skills           

Strong management experience gained within a high profile commercial environment.

A proven track record in managing on-site operational management teams

Experience of managing service charge budgets and major CAPEX projects

Strong commercial acumen

Strong leadership skills to effectively manage and motivate a team to achieve a high level of performance and to exceed targets

Accountable and resilient

Ability to work under pressure

Demonstrate ability to support change related initiatives and to determine what expertise and resources are required to resolve problems quickly and efficiently.

Ability to communicate at board room level and contribute to identification and evaluation of potential solutions to the problems based on the facts, assessment of risk and awareness of desired business objectives.

Location:

On-site –London, GBR

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table! If you require any changes to the application process, please email EMEATA@jll.com or call +44 (0)20 7493 4933 to contact one of our team members to discuss how to best support you throughout the process. Please note, the contact details provided are to discuss or request for adjustments to be made to the hiring process.   Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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