Full-Time

JOB VACANCIE - HYATT REGENCY KOTOR BAY RESORT

Position: General Manager

Our purpose: We care for people so they can be their best.

Care comes from a place of empathy and authentic human connection. We care by truly seeing people and getting to know them as unique individuals so we can design and deliver personal experiences. We want to make a difference in the lives of all those we touch: colleagues, guests, owners, operators, community members, and shareholders. Being your best is about being your authentic self in each moment – engaged, fulfilled, and ready to take on the world.

About the Role 

A great opportunity has become available for a passionate General Manager to Hyatt Regency Kotor Bay Resort. This is a great 5 star hotel which is located in the most beautiful part of Montenegro - Boka Bay, Kotor.

The General Manager is responsible for directing and overseeing all aspects of the hotel and resort operation. This role ensures alignment with the company’s strategy, policies, and brand standards, while driving profitability, guest satisfaction, employee engagement, and long-term success. Our General Manager will lead the business to deliver great financial results while engaging our guests and team.

Hyatt General Manager will have passion and commitment to quality, be willing to create a welcoming environment, and provide guests with great stories that make them want to visit again and again.

Key Responsibilities

Hotel Leadership & Operations

Oversee daily operations across all departments to ensure seamless service and operational excellence. Lead and inspire department heads, aligning performance with brand standards and company values. Guarantee exceptional guest experiences, consistently exceeding expectations. Ensure achievement of brand KPIs, SOP compliance, and quality standards. Promote a strong culture of collaboration, accountability, and continuous improvement.

Financial & Strategic Management

Monitor and optimize revenue streams, GOP results, and profitability. Maintain strict cost control, ensuring expenses remain within budget. Develop, implement, and monitor the annual budget and business plan. Collaborate with finance leadership on forecasting, reporting, and long-term financial planning. Anticipate market trends, identify opportunities, and adapt strategies to maintain competitiveness.

Lead with Vision & Team Development

Inspire a culture of excellence by providing strong leadership to all team members. Monitor and develop team member performance, particularly the executive team and department heads. Foster a positive workplace culture that values wellbeing, diversity, equity, and inclusion. Encourage professional growth and development for all employees. Monitor employee satisfaction and implement action plans for improvement.

Communication, Guest Experience & Reporting

Manage operations with a keen eye for detail Monitor guest feedback and implement improvements as necessary to exceed guest expectations Deliver exceptional service to ensure every guest leaves with a desire to return. Safeguard the reputation of the property and act as a brand ambassador. Provide timely and transparent reporting to ownership and corporate sides. Prepare regular executive summaries, covering financial performance, forecasts, and strategic progress. Share best practices and ensure implementation across properties where applicable. Build and maintain strong relationships with local partners, suppliers, and decision-makers. Support and manage the hotel’s budget, including revenue forecasting, expense control and capital expenditures Build strong rapport with hotel owners through proactive and on-going communication Reporting directly to executive board / owners of the management company Krolbay.

Compliance, Safety & Sustainability

Ensure adherence to local laws, health and safety regulations, and corporate policies. Lead crisis management and implement contingency planning. Safeguard the security and wellbeing of guests, staff, and property assets. Champion sustainable practices and corporate social responsibility initiatives. Drive the hotel’s financial success and guest satisfaction by exceeding key performance indicators. Collaborate with Sales and Marketing to develop revenue generating strategies for the hotel Stay ahead of market trends and seize new opportunities Guarantee the highest standards of hotel upkeep, safety and guest satisfaction Conduct regular inspections to ensure compliance with quality and brand standard requirements

Candidate Profile

Graduate degree or Master’s in Business Management, or related field

Proven experience as a General Manager (minimum 10 years in a luxury resort or large hotel ideally in a 5-star or higher premium hotel).

An exceptional communicator and people person with the ability to inspire teams, engage discerning guests, and represent the Hyatt Regency Kotor Bay resort . Someone highly knowledgeable and competent in premium hospitality standards, safety regulations, and EU dynamic market trends. Hands-on operational approach, visible to both staff and guests. Strong knowledge and experience in F&B and events Success in driving commercial returns and revenue. Positive owner and corporate feedback. High level of integrity, professionalism, and passion for hospitality. Posted September 22, 2025 #cxm .video-container { padding: 20px 0; display: flex; justify-content: center; align-items: center; width: 100%; overflow: hidden; } .video-container iframe { width: 100%; height: auto; max-height: 100%; border: 0; } #cxm .tiktok-container { max-width: 600px; width: 100%; margin: 0 auto; } #cxm .tiktok-container iframe { width: 100%; height: 600px; border: none; } #cxm .tiktok-container iframe .css-1hcx8jb { display: none; }