**Additional Information** **Job Number** 25099615 **Job Category** Rooms & Guest Services Operations **Location** Fairfield Inn & Suites Casa Grande, 742 North Mission Parkway, Casa Grande, Arizona, United States, 85194VIEW ON MAP (https://www.google.com/maps?q=Fairfield%20Inn%20%26%20Suites%20Casa%20Grande%2C%20742%20North%20Mission%20Parkway%2C%20Casa%20Grande%2C%20Arizona%2C%20United%20States%2C%2085194) **Schedule** Full Time **Located Remotely?** N **Position Type** Management **Additional Information:** This hotel is owned and operated by an independent franchisee, Southwest Hospitality Management, LLC. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc. Job Title: General Manager Department: All Supervisor: Director of Operations / CEO FLSA Status: Exempt Position Summary: A General Manager provides day-to-day leadership overseeing all aspects of operations at the hotel in accordance with the Company Mission Statement; including maximization of financial performance, creating and maintaining a unique guest experience, staff development within established quality standards, and promoting brand image in the local community. A Leader that provides vision and leads by example. General Manager Duties & Responsibilities: Financial − Responsible for maximizing revenues and flow through to GOP. − Responsible for the preparation of property budgets and forecasts. − Manage labor standards and property-level expenses as approved by management. − Analyze profit and loss procedures. − Monitor collection of in-house guest balances and direct bill receivables. − Participate and monitor monthly inventory of supplies and equipment. Ensure purchases made are within budget and by approved vendors. − Must manage brand-required standards in all aspects of the franchise license and agreements. Sales − Work with Sales to manage all sales activities of the property and meet revenue objectives. Activities include setting goals, completing competitive surveys, sales calls and compiling reports. − Identify and seek out potential business in the local market. Maintain relationships with local companies such as key people to increase Hotel’s visibility. − Coordinate and implement sales and marketing activities of the property. − Assist in the development and monitoring of the hotel revenue management strategies with FOM and Sales. Leadership − Lead by example and continuously strive to improve. − Ability to train and coach to bring efficiencies in each department. − Motivate, encourage and inspire team members. − Exhibit great interpersonal and communication skills in resolving issues. − Professionally presentable both in dress and manner. − Increase inclusion for teamwork and better performance. − Use time management for the completion of managerial responsibilities. − Provide a safe and secure hotel for the staff to work and for guests to stay. − Ensure all decisions are made in the best interest of the hotel and Management Company. − Report to the company within the required time frame. Guest Satisfaction − Promote 100% guest satisfaction throughout the property. Instill the 100% guest satisfaction objective to all associates. − Ensure that all guest-related issues are resolved in a timely manner and consistent with the company’s goals and objectives. − Able to courteously engage with, attentively listen to and respect diverse groups of guests in a professional manner. − Monitor Guest Service scores daily on social media sites. Employee Management & Culture − Responsible for Risk Management at the property, staff and guest safety as well as asset protection. − Recruit qualified applicants. Accountable for Department Supervisors & line-level staff training procedures. − Motivate and give direction to all associates. − Follow through on staff training and completion timelines. − Use transparent communication with staff members and verbal positive reinforcement. − Review hotel department schedules and reports. − Adhere to federal, state and local laws, employment-related laws and regulations. − Manage team member personnel forms, including hiring, performance evaluations, payroll and benefits-related information required for Federal and State postings, etc. − Conduct coaching/counseling sessions, performance evaluations, prepare performance improvement plans, disciplinary documentation and conduct terminations as necessary. − Ensure that staff-related issues are resolved in a manner consistent with company policies. − Mentor and develop Department Managers. − Required to sit in on department meetings on a spot basis. − Ensure full compliance to Hotel operating policies, procedures and service standards. − Follow guidelines for incentive plans. − Be available to receive calls from the hotel after normal business hours. Property Appearance − Inspect and document property improvement repairs with Department Managers to ensure optimum upkeep of public areas, room cleanliness and overall property appearance. − Responsible for the physical assets of the hotel. − Manager must always spot-check rooms. Physical, Mental and Environmental Demands: − Must be able to perform job functions with attention to detail, with efficiency and under time constraints. − Must be able to push and pull up to 50 lbs. and carry up to 20 lbs. − Must be able to bend, reach, kneel, pivot and grip items while working in guest rooms. − Must have the manual dexterity and coordination to operate all office equipment. − Must be able to adjust to changing priorities and simultaneously complete multiple assignments despite interruptions and time constraints. Skills, Educational Background, Experience and Basic Expectations: − Bachelor’s degree/higher education qualification/equivalent in Hotel Management/Business Administration. − Minimum 3 years of management experience. − Superior Customer Service skills, able to professionally converse with different cultures. − Excellent oral & written communication and presentation skills. − Demonstrate the ability to take initiative and uphold accountability. − Able to organize, plan ahead and manage workload working in a fast-paced environment. − Must possess leadership skills to motivate and train staff. − Proficient in Microsoft programs. − Ability to organize multiple projects, to manage and prioritize multiple tasks and meet deadlines. − Efficient in operating hotel property Management systems. Vacation Paid Sick Leave Bonus Health, Vision and Dental Plan _This company is an equal opportunity employer._ frnch1