The opportunity

Delaware North Sportservice is seeking a dynamic and experienced General Manager to lead operations at KeyBank Center in Buffalo, New York—home to the NHL’s Buffalo Sabres, the MILL’s Buffalo Bandits, and host to a wide array of year-round events.

 

We’re looking for a passionate leader who takes pride in delivering exceptional guest experiences and inspires their team to uphold the highest standards of service. If you thrive in a fast-paced, high-profile venue and are committed to creating memorable moments for every guest, we’d love to hear from you. Works collaboratively with the client and executive leadership teams to maintain positive relations through effective communication and prudent financial practices. 

Pay

Minimum \u2013 Anticipated Maximum Base Salary: $104,100 - $140,500 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

Medical, dental, and vision insurance401(k) with up to 4% company match Annual performance bonus based on level, as well as individual, company, and location performancePaid vacation days and holidaysPaid parental bonding leaveTuition and/or professional certification reimbursementGenerous friends-and-family discounts at many of our hotels and resorts

What will you do?Directly supervise unit management and oversee supervision of team members including, recruitment, hiring, training, development, and promotionDetermine and control staffing levels to maximize net returns to the client while maintaining satisfactory guest service levelsPrepare and present operational recommendations that drive exceptional services and quality products for guests including innovative service styles and emerging technology enhancements through understanding relevant market conditions and shared best practicesLeverage data and analytics to determine operational and pricing strategies that drive shared profit growthWork collaboratively with all parties on technology, design, and layout of food, beverage locationsVerify, prepare, and submit reports and monthly projections as required as well as ensure effective systems for ordering, inventory, and payroll procedures are in placeMaintain knowledge of labor/union issues and best practices to promote positive labor relations.Initiate capital budget to replace, repair or remodel equipment and facilitiesProject Management duties as assignedAccountable for establishing and maintaining proper safety and sanitation procedures as well as ensuring proper repair and maintenance of food service and retail equipmentEnsure operation follows company policies and proceduresDevelop and manage all vendor relationshipsAbility to communicate with various levels within the organizationEnsure unit compliance with federal, state, local, and company regulations regarding the sale of alcohol, PCI, OSHA, payroll, and employment and EEO guidelines

More about youMinimum of 7-10 years of management experience in the contract food service industry, encompassing concessions, premium services, and catering in a sports and entertainment venueExperience working in a union environment, understanding, and managing through a CBA is highly preferredOperational financial management accountability and budgeting experienceBachelor’s degree in Business Management or similarPrior project management experience is preferredStrong commitment to customer and client relationships, integrity, leadership, and team-building skills with an authentic approach

Shift details

Days
Evenings
Holidays
M-F
Weekends
Every weekend
8hr shift
10hr shift
12hr shift
Events
On call
Evenings as needed

Who we are

Delaware North operates concessions, clubs, and suites for the NHL's Buffalo Sabres at KeyBank Center and has been a partner of the Sabres since 1970, the year the team was founded. We manage concession outlets, suites, and clubs, including a members-only fine dining restaurant, at the 19,200-seat arena.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can\u2019t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you\u2019re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we\u2019re invested in helping you achieve your career goals.

Together, we\u2019re shaping the future of hospitality \u2014 come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.