We are seeking an exceptional General Manager to lead our banking business focused on elder customers. This role is responsible for leading a new inflection point in growth for our family banking offering and driving business performance. 

In this role, the highly strategic and analytical leader will be laser-focused on elder – and caregiver (e.g., adult child) – banking needs and drive execution of tactics that will deliver growth and evolve our end-to-end experiences for both elders and caregivers. This leader will be responsible for the Elder Banking business strategy and P&L, working in a highly collaborative environment with a broad set of stakeholders to: 

Deeply understand customer needs and habits ,and identify opportunities to help make elders’ and caregivers’ lives easier.Develop and achieve a multi-year financial plan and make key decisions around the profit and loss of the business.Follow a disciplined process for making investment decisions that takes into consideration both financial and risk criteria.Lead customer-first and influence across functions, including Product Development, Marketing, Field/National Sales, Ops/Customer Support, Risk, Compliance.Scope and evaluate product innovation.Evolve the field sales and servicing strategy to ensure bankers are well equipped to serve elders and their caregivers.Partner with the Consumer Bank Scam and Chase Trust & Security teams to protect elders from fraud and abuse.

Job responsibilities

Creating and implementing the business strategy to drive sustained growth and profitability.Aligning strategic business priorities, the elder/caregiver banking experience to accelerate opportunities and drive customer satisfaction.Designing and delivering the product offering and end-to-end experience (in partnership with the Agile Product Organization & Design) and broader family value proposition across Chase (in partnership with other Chase LOBs), with new products, features and benefits to sustain competitive differentiation. Developing field execution, seasonal sales campaigns & communications plans to empower branch-based bankers (in partnership with National Sales)Developing marketing plans, influencing acquisitions & engagement investment and reviewing campaigns/tactics (in partnership with Marketing)Motivating, managing, leading and developing an exceptional team of direct reports

Required qualifications, capabilities, and skills

8+ years of business / product ownership, strategy or consulting experience. Strong business acumen and an analytical mind who can operationalize the strategy effectivelyEnd-to-end problem solver (defining problems, structuring and building quantitative / qualitative analysis, etc.) who can operationalize the business strategy effectivelyOutstanding communication, storytelling, and presentation skillsTrack record of leading cross-functional employees to deliver exceptional levels of successTeam leader passionate about motivating and developing talent Strong collaboration skills in a highly matrixed organization environmentAbility to influence and negotiate effectively at all levelsProven ability promoting a strong control environment by adhering to risk/control expectations, procedures and processesBachelor’s degree

Preferred qualifications, capabilities, and skills 

Recognized thought leader within a related field Experience in financial services with a focus on digital and/or retail banking; educational or childhood development product experienceAdvanced degree preferred