Job Title: IT Operator - General Coordinator Location: Ashburn, VA Type: Contract Compensation: Contractor Work Model: Hybrid Hours: Add the job’s scheduled days and times (delete if not needed) Security Clearance: List security clearance requirements (delete if not needed) Job Title: IT Operator General Coordinator - NIGHT SHIFT Location: Ashburn, VA Type: Contract Contractor Work Model: Will begin working on campus for training, then transition to a hybrid schedule—two days remote and three days in the office. Hours: *NIGHT SHIFT* 6:00 pm – 6:00 am (12-hour rotation, weekends and holidays) Description: Responsibilities • Proactively monitor the ATM enterprise for performance and availability. • Monitor ATM incidents and alerts using various monitoring tools to ensure optimum system performance. • Detect, isolate, diagnose, record, escalate, and resolve ATM operational issues, incidents, and outages as quickly as possible. • Create, document, and update incident tickets, record faults, actions for resolution, and up times. • Interface with internal teams and/or vendors to resolve ATM enterprise system outages or periods of reduced performance, in accordance with established policies and procedures • Dispatch services for ATM component failures and outages; monitor until resolution Qualifications – All required unless otherwise noted • 1-2 years of ATM and/or network monitoring experience • Ability to respond quickly and accurately in high-pressure situations • Ability to effectively manage tasks and job duties with shifting priorities • Ability to document and apply policies, standards, and procedures • Experience in problem resolution, including determining root cause, scope, and scale of issues • Exposure to validating system availability and performance • Working knowledge of enterprise systems, terminal knowledge, and IT terminology • Research, analytical, and problem-solving skills • Effective skill in exercising initiative and using good judgment to make sound decisions • Effective skill supporting a global 24/7/365, member/customer-focused services operation • Effective verbal and written communication skills • Working knowledge of ATM and/or enterprise system monitoring tools Working Conditions • The position is designated as “ Essential Personnel,” which may require personnel to be called to work on a flexible schedule due to business needs and/or in the event of an emergency, reduced site operations, or training. • This is a rotating schedule position that requires working every other weekend. A General Coordinator Operator ensures smooth operations across the IT department. They handle coordination tasks between different teams, manage schedules, and track project progress. 1. Excellent organizational and multitasking skills 2. Strong communication and coordination skills 3. Familiarity with project management tools System One, and its subsidiaries including Joulé, ALTA IT Services, and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. #M- #LI- #DI- Ref: #850-Rockville (ALTA IT) System One, and its subsidiaries including Joulé, ALTA IT Services, CM Access, TPGS, and MOUNTAIN, LTD., are leaders in delivering workforce solutions and integrated services across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible full-time employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan. System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.