At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Function Description

Global Commercial Services (GCS) accounts for nearly 50% of American Express’ card spend. GCS continues to be a fast-growing business within American Express with the key objectives of accelerating growth, increasing profitability, and enhancing product value propositions to meet client needs. Within GCS, the Client Insights & Digital Product (CIDP) team drives this momentum by developing scalable, data-driven digital products that deliver actionable insights and strategic value to commercial clients worldwide.

As Gen AI becomes core to how we design, build, and scale digital products, we are seeking a Manager – Gen AI Enablement & Transformation to drive execution of Gen AI initiatives across the Product organization

Key Responsibilities

1. Gen AI Digital Product Development & Ownership

Serve as Product Owner for Gen AI–powered customer facing digital products, owning problem definition, roadmap, prioritization, and delivery.Partner closely with Technology, Data, and Design teams to translate business and product needs into scalable Gen AI solutions.Define success metrics and continuously iterate on Gen AI products based on adoption, impact, and performance.

2. Productivity Enablement Using Gen AI

Identify opportunities to improve colleague productivity across product development lifecycleEvaluate, pilot, and scale Gen AI tools through Internal development, or Third-party vendor solutions (including due diligence, cost–benefit analysis, and enterprise fit).Drive measurable efficiency gains across the Product organization through responsible AI adoption.

3. Gen AI Training & Enablement

Design and deliver Gen AI training programs for product managers and cross-functional partners.Create practical learning assets (workshops, playbooks, demos, use-case libraries) focused on real-world product applications of Gen AI.Act as a trusted advisor and coach, helping teams build confidence and fluency in Gen AI tools and concepts.

4. Cross-Functional Collaboration & Change Enablement

Partner with Business, Product, Technology, Risk, and Governance teams to ensure Gen AI solutions align with enterprise standards.Support change management efforts by embedding Gen AI into day-to-day product workflows.

Contribute to intake, prioritization, and scaling of new Gen AI use cases under the broader Gen AI governance framework.

Minimum Qualifications

Deep expertise in Gen AI, including:LLMs, prompt engineering, Agentic AI, Agentic workflows, RAG, Fine tuningPractical understanding of model capabilities, limitations, and risksStrong product management skills, with experience owning products end-to-end.Excellent communication and storytelling skills, with the ability to explain complex AI concepts to non-technical audiences.

Proven ability to work cross-functionally and influence without authority.

 

Preferred Qualifications 

Hands-on development experience (e.g., Python, APIs, prompt pipelines, AI tooling, or prototyping).Experience evaluating and implementing third-party SaaS or AI platforms in an enterprise environment.Background in digital transformation, automation, or developer productivity initiatives.Prior experience enabling or training teams on new tools or methodologies.

 

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.