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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Summary:

This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units.

Responsibilities:

Provides excellent customer service.Responds to customer inquiries within required service level agreement.Identifies, prioritizes, and resolves complex issues delaying payment.Develops, creates, and analyzes collection and accounts receivable reports.Updates customer and other stakeholder information using various software programs.Monitors and maintains assigned customer accounts on credit terms.Submits recommendations to write-off account balances.

Requirements:

Prior Collections experience or customer service experience-MandatoryEnglish Level B2-C1- MandatoryProficiency in the use of Microsoft Office products- MandatoryBachelor’s Degree or International equivalent - PreferredBachelor’s Degree or International equivalent in Business or related field - PreferredStrong organizational and prioritization skillsBasic negotiation skillsExperience handling objections and gaining commitment - Preferred

Qualifications:

Hours: Monday to Friday, 7 a.m.–4:30 p.m.

English proficiency: 70%

Grade: 8

Modality: Hybrid

Total candidates to be selected: 6 vacancies

Location: Medellín

Proficiency in the use of Microsoft Office productsStrong organizational and prioritization skillsBasic negotiation skillsExperience handling objections and gaining commitment - Preferred

Employee Type:
 

Permanent

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