**Antes de candidatar-se, selecione o idioma de preferência dentre as opções disponíveis no canto superior direito desta página.** Explore sua próxima oportunidade em uma organização da Fortune Global 500. Vislumbre possibilidades inovadoras, experimente nossa cultura gratificante e trabalhe com equipes talentosas que ajudam você a melhorar a cada dia. Sabemos o que é preciso para levar a UPS para o futuro - pessoas com uma combinação única de competência e paixão. Se você tem as qualidades e a motivação para liderar você mesmo ou equipes, há funções prontas para cultivar suas habilidades e levá-lo(a) para o próximo nível. **Descrição do cargo:** **Job Summary:** This position performs collection responsibilities according to established procedures for various types of customers. He/She impacts the organization by improving cash flow, minimizing delinquencies, reducing Days Sales Outstanding, and limiting bad debt exposure. This position manages customer import billing requests and responses. He/She has extensive contact with customers, outside agencies, and internal departments concerning issues impacting payment. This position must have a knowledge of multiple products, services, or business units. **Responsibilities:** + Provides excellent customer service. + Responds to customer inquiries within required service level agreement. + Identifies, prioritizes, and resolves complex issues delaying payment. + Develops, creates, and analyzes collection and accounts receivable reports. + Updates customer and other stakeholder information using various software programs. + Monitors and maintains assigned customer accounts on credit terms. + Submits recommendations to write-off account balances **.** **Requirements:** + Prior Collections experience or customer service experience- **Mandatory** + English Level B2-C1- **Mandatory** + Proficiency in the use of Microsoft Office products- **Mandatory** + Bachelor’s Degree or International equivalent - Preferred + Bachelor’s Degree or International equivalent in Business or related field - Preferred + Strong organizational and prioritization skills + Basic negotiation skills + Experience handling objections and gaining commitment - Preferred **Qualifications:** Hours: Monday to Friday, 7 a.m.–4:30 p.m. English proficiency: 70% Grade: 8 Modality: Hybrid Total candidates to be selected: 6 vacancies Location: Medellín + Proficiency in the use of Microsoft Office products + Strong organizational and prioritization skills + Basic negotiation skills + Experience handling objections and gaining commitment - Preferred **Tipo de colaborador:** Permanente A UPS tem o compromisso de oferecer um local de trabalho no qual não aja discriminação, assédio e retaliação.