**Antes de candidatar-se, selecione o idioma de preferência dentre as opções disponíveis no canto superior direito desta página.** Explore sua próxima oportunidade em uma organização da Fortune Global 500. Vislumbre possibilidades inovadoras, experimente nossa cultura gratificante e trabalhe com equipes talentosas que ajudam você a melhorar a cada dia. Sabemos o que é preciso para levar a UPS para o futuro - pessoas com uma combinação única de competência e paixão. Se você tem as qualidades e a motivação para liderar você mesmo ou equipes, há funções prontas para cultivar suas habilidades e levá-lo(a) para o próximo nível. **Descrição do cargo:** **Job Summary** This position handles incoming communications from Account Executives (AE) and other UPS representatives regarding technical and procedural issues for UPS supported applications. He/She records interactions in a Customer Resource Management (CRM) system for tracking and monitoring case status and resolution. This position identifies and defines problems, collects data, establishes facts, and draws valid conclusions. He/She understands and interpret technical concepts and applies logic and deductive reasoning. **Responsibilities:** + Responds to customer requests received by applying understanding and knowledge of supported systems and products. + Troubleshoots and resolves customer problems via phone or remote capabilities. + Responsible for meeting established individual and team performance targets including: service level, resolution, productivity, and quality standards. + Maintains up-to-date knowledge of products, services, and resource materials to provide adequate support and accurate information to customers. + Adheres to established attendance and punctuality guidelines. + Probes, isolates, and troubleshoots supported application problems. **Qualifications:** + Typing skills (minimum of 35 wpm) - Preferred + Computer hardware and software knowledge including the installation, removal, and troubleshooting of software, printers, scanners, scales, peripheral components, network configurations, and databases - Preferred + Excellent written and verbal communication skills - Preferred + Ability to work flexible shift hours, up to 5 days per week + Minimum of 3 months helpdesk/call center experience Grade: 008 Must be available to work Monday through Friday in rotating shifts from 5:00 a.m. to 1:00 a.m. (100% remote work). **Tipo de colaborador:** Permanente A UPS tem o compromisso de oferecer um local de trabalho no qual não aja discriminação, assédio e retaliação.