**Zanim złożysz podanie o pracę, wybierz preferowany język z opcji dostępnych w prawym górnym rogu tej strony.** Sprawdź swoją kolejną możliwość w organizacji z listy Fortune Global 500. Wyobraź sobie innowacyjne możliwości, poznaj naszą satysfakcjonującą kulturę i pracuj z utalentowanymi zespołami, które pomagają Ci stawać się lepszą wersją siebie każdego dnia. Wiemy, czego potrzeba, aby wprowadzić UPS w przyszłość – ludzi z wyjątkowym połączeniem umiejętności i pasji. Jeśli masz odpowiednie cechy i motywację, aby kierować sobą lub zespołami, istnieją stanowiska, dzięki którym rozwiniesz swoje umiejętności i wzniesiesz się na wyższy poziom. **Opis stanowiska:** **GBS Healthcare Recovery Advocate with Italian** GBS Healthcare Recovery Advocates (HRA) are mainly responsible for customer shipment monitoring, recovery, & escalations. They also serve as the direct communication channel for both Premier customers and Operations to design a resolution that will tailor fit the customer’s needs for a timely delivery of shipment(s) in the appropriate cold chain condition. The Premier service utilizes technology enabled Operations and package sensors to track lifesaving medical, lab, and critical healthcare shipments. **Responsibilities and Duties** + Execute Premier Recovery Support processes using UPS Proactive Monitoring Application (UPMA) and other internal UPS systems like ISPS, IDIS, IRIS, CEC, Express Critical website, and Transportation Management Systems + Communicate and Collaborate with our Operations Partners, Industrial Engineering, and Sales Representative for the successful handling of European, US, and International Premier shippers + Leverage the support of the Healthcare Command Center (additional layer of Operational support for Premier) + Generate Express Critical orders to schedule same day deliveries + Add exception scans into UPMA to communicate with Operations + Follow Special Handling Instructions in the customer’s Standard Operating Procedure document to initiate approved Premier recovery solutions + Coordinate with the operations to initiate the recovery solutions to the customers such as: + refrigerating or replenishing dry ice for temperature sensitive shipments + attempting a same-day delivery via Express Critical + upgrading delayed critical shipments to the next flight out + re-routing the shipment to an alternate address + returning a shipment to the shipper before the first delivery attempt + holding a shipment for pickup by the receiver **Knowledge and Skills** + Education: Preferably bachelor’s degree + **Must demonstrate excellent Italian and English knowledge – reading, speaking, and writing** + Strong and efficient typing skills with proper grammar + Rotating working time in two shifts: 8 AM to 4 PM and 10 AM to 6 PM CET + Must demonstrate team player actions and attitude + Must be comfortable working under stress + Skills, Knowledge, & Abilities: + Must be able to demonstrate oral, written, presentation, and analytical skills + Ability to multi-task and meet critical deadlines + Ability to understand and execute policies and procedures + At least 6 months employment track at current position in UPS (for internal candidates only) Before proceeding with the recruitment process, please familiarize yourself with the procedure at the following link: https://ups.pagetiger.com/bdpxpfu **Typ pracownika etatowego:** Stały UPS dokłada wszelkich starań, aby zapewnić miejsce pracy wolne od dyskryminacji, nękania i działań odwetowych.