Description Position Overview We are seeking an experienced Program Manager to lead strategic initiatives focused on refund process enhancements and payment simplification through deduct-for-payment optimization. This role will serve as a critical bridge between product, operations, and accounts payable teams to streamline financial processes and improve customer experience. Key Responsibilities Program Leadership Lead end-to-end program management for refund enhancement initiatives, ensuring timely delivery and alignment with business objectives Drive payment simplification efforts through deduct-for-payment process optimization and automation Develop comprehensive program roadmaps, timelines, and success metrics Manage cross-functional stakeholder communication and executive reporting Accounts Payable Partnership Partner closely with accounts payable teams to identify pain points and opportunities for process improvement Collaborate on designing and implementing streamlined payment workflows Ensure seamless integration between refund systems and AP processes Drive adoption of best practices for payment reconciliation and dispute resolution Process Improvement & Innovation Analyze current refund and payment processes to identify inefficiencies and bottlenecks Design and implement scalable solutions that reduce processing time and improve accuracy Champion automation opportunities to minimize manual intervention Establish metrics and KPIs to measure program success and ROI Stakeholder Management Build strong relationships with finance, operations, product, engineering, and customer service teams Facilitate workshops and working sessions to gather requirements and drive consensus Present program updates and recommendations to senior leadership Manage vendor relationships related to payment processing systems Required Qualifications Bachelor's degree in Business, Finance, Computer Science, or related field; MBA preferred 5+ years of Accounts Payable experience with an understanding of Accounts Receivable as well 5+ years of program management experience, preferably in financial operations or payments Strong understanding of accounts payable processes, payment systems, and financial reconciliation Proven track record of delivering complex, cross-functional programs on time and within budget Experience with payment processing platforms and refund management systems Excellent analytical skills with ability to translate data into actionable insights Technical Skills Proficiency with program management tools (Jira, Asana, MS Project, or similar) Strong Excel/data analysis capabilities Familiarity with payment processing technologies and APIs Understanding of financial systems and ERP platforms Experience with process mapping and workflow optimization tools Soft Skills Exceptional communication and presentation skills Strong problem-solving and critical thinking abilities Ability to influence without authority and drive consensus across diverse stakeholders Detail-oriented with strong organizational and prioritization skills Adaptable and comfortable working in fast-paced, dynamic environments Customer-focused mindset with commitment to operational excellence Preferred Qualifications Knowledge of payment industry regulations and compliance requirements Six Sigma, Lean, or PMP certification Background in financial operations or treasury management Experience implementing payment automation solutions Basic Qualifications - 6+ years of tax, finance or a related analytical field experience - 4+ years of Accounts Receivable or Account Payable experience - 4+ years of applying key financial performance indicators (KPIs) to analyses experience - 4+ years of creating process improvements with automation and analysis experience - 4+ years of identifying, leading, and executing opportunities to improve, automate, standardize or simplify finance or business tools and processes experience - Bachelor's degree in accounting, information systems, finance, or equivalent, or Bachelor's degree and 5+ years of Accounts Receivable (AR) experience Preferred Qualifications - 4+ years of participating in continuous improvement projects in your team to scale and improve controllership with measurable results experience - MBA, or CPA - Knowledge of Tableau - Experience working with large-scale data mining and reporting tools (examples: SQL, MS Access, Essbase, Cognos) and other financial systems (examples: Oracle, SAP, Lawson, JD Edwards) Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.