**Description:** **Front Desk Duties:** + Welcome, check-in, and check-out guests efficiently and warmly. + Operate the **Opera** PMS (or similar) to manage reservations, room assignments, and billing. + Attend to and **resolve guest complaints or concerns** with professionalism, empathy, and promptness, always aiming to exceed expectations. + Provide tourist information, details on hotel services, and local recommendations. + Handle phone calls, emails, and correspondence. + Perform cashier closing duties and basic shift reports. **Café-Bar Duties:** + Oversee and operate the small café-bar service, including preparing hot beverages, simple cocktails, and serving light food items (snacks, pastries). + Ensure the area is always clean, fully stocked, and visually appealing for guests. + Attend to guests at the bar, taking orders and ensuring prompt and friendly service. + Control basic inventory (coffee, milk, beverages, snacks) and report restocking needs. + Adhere to all health, safety, and hygiene standards in food and beverage handling. **General Duties:** + Create reports and manage documentation using **Microsoft Office** (Word, Excel, Outlook). + Act as a liaison between guests and other departments (housekeeping, maintenance). + Ensure the safety and security of guests and the premises. **Qualifications:** **Requirements:** + **Education:** Completed Bachelor's degree (in Hotel Management, Tourism, Business Administration, related field, or any concluded professional degree). + **Residency:** **Must be a local resident** of [City/Region]. (Note: Due to company policy, **we are unable to hire foreign nationals** for this position). + **Experience:** Previous experience in hotel front desk and/or café/bar service is preferred. Experience with hotel PMS systems is a plus. + **Languages:** **Intermediate English** (conversational and written) is **mandatory** . + **Technical Skills:** + Knowledge of **Opera** PMS (desirable, or similar system). + Proficiency in **Microsoft Office** (Word, Excel, Outlook). + **Personal Skills:** + Proven skill in **handling and resolving complaints** . + Excellent communication and customer service orientation. + Strong organizational skills, responsibility, and ability to work under pressure. + Proactive, positive attitude, and team player. + Availability to work rotating shifts, weekends, and holidays. **Primary Location:** MX-ROO-Cancún **Organization:** Hyatt Place Cancun Airport **Job Level:** Full-time **Job:** Guest Service Operations **Req ID:** CAN003161 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.