**Description:** Hyatt Place Cancún At Hyatt Place Cancún, our associates are the heart of our authentic hospitality. We are looking for a versatile Front Desk & Café Support Agent to join our dynamic team. This unique role combines the core responsibilities of a front desk professional with active support in our vibrant café operation, perfect for someone who enjoys variety and delivering exceptional guest experiences across multiple touchpoints. Position: Front Desk & Café Support Agent Job Responsibilities: Front Desk Operations (Primary Function): + Provide a warm welcome and efficiently handle guest check-in/check-out procedures. + Manage guest inquiries, requests, and resolve complaints with empathy and professionalism, ensuring guest satisfaction. + Operate the telephone system and provide information about hotel services and local attractions. + Maintain the organization and welcoming atmosphere of the front desk and lobby area. Café & Food Service Support: + Provide direct support to the Café/Barista station, especially during peak hours (e.g., morning coffee rush, evening service). + Assist in preparing and serving basic coffee beverages, teas, and other simple drinks as needed. + Help maintain the cleanliness, stock, and presentation of the café and Gallery area. + Support the setup and breakdown of the complimentary breakfast service. Cash Handling & Inventory: + Accurately process all guest payments, room charges, and cash transactions at the front desk. + Assist with placing and managing orders for café and kitchen supplies. + Perform basic inventory counts for café consumables and front desk supplies. System & Administrative Duties: + Expertly utilize Opera for front desk operations and Micros for point-of-sale transactions. + Complete end-of-shift cashier reports and reconciliation. **Qualifications:** Requirements: + Experience: Minimum 1 year of proven experience in a hotel front desk or guest-facing role in hospitality. + Nationality: Mexican citizenship. + Language: Intermediate English (verbal and written) is mandatory. + Technical Skills: + Required: Proficiency in Opera Property Management System and Micros POS. + Working knowledge of MS Office. + Core Competencies: + Proven ability in guest complaint resolution and service recovery. + Strong intrapersonal skills: self-motivation, reliability, stress management, and a positive attitude. + Excellent communication and customer service orientation. + Ability to multitask and thrive in a fast-paced environment. + Team player with a proactive and helpful mindset. + Availability: Full flexibility for rotating shifts, including weekends and holidays. **Primary Location:** MX-ROO-Cancún **Organization:** Hyatt Place Cancun Airport **Job Level:** Full-time **Job:** Front Office **Req ID:** CAN003174 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.