At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

American Express invites you to share your resume so you can be considered for future opportunities in the Stockholm-based office.

We are now in another development phase and we seek you who have a passion to deliver service via phone to our amazing Customers! 

You love solving problems, deliver exquisite service and has the patience of an angel.  

 How will you make an impact in this role?

In the role as Customer Care Professional (CCP) at American Express Customer Service, you are the ambassador and first point of contact for the Company. As a CCP you offer tailored and personally adapted service from the Customers’ unique needs. You handle Customer requests via phone and the topics can be anything from questions around invoices, insurance, benefits, and our different card products.

You have a key role within American Express where you are the first person the Customer will meet. Our focus is to put our Customers first – we want our brand to show in all the work we do.  

Minimum Qualifications

2 years of work experience within service and supporting customersThis role requires skills in minimum two Nordic languages; Finnish, Norwegian, Swedish and English

Preferred Qualifications

Possibility and desire to work both from home and the office, primarily over the phone.

You are not afraid to roll up your sleeves with your ”Go the Extra Mile” mentality for challenges with your goal driven attitude.

You have an exceptional, clear, and adaptable way of communicating.

You are responsive and empathic and enjoy working in a high tempo.

You have a will not just to participate but also contribute to a good working environment.

You are skilled in creating strong customer relations.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.