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A Funeral Support Specialist is responsible for assisting with funeral home and cremation related duties, which includes physical work, and office related tasks. Duties include first call removals, assisting with casketing, setting up visitation areas and driving company vehicles. Office duties include meeting the public, answering phones courteously and in a polite manner and assisting with funeral, memorial and other services or ceremonies as requested. The ability to lift up to 75 pounds and work an on-call rotation schedule including weekends is required.

JOB RESPONSIBILITIES 

Safely drives company owned professional vehicles to perform “first call” removals of deceased from hospital, nursing home, residence, scene locations, to transport to the funeral home or designated location, in accordance with local and state laws as well as company policies and procedures

Follows processes for chain-of-custody, paperwork and deceased identification

Cooperates with first responders, Medical Examiners, hospital staff, etc., and accommodates their processes and procedures

For home removals or any removals whereby family members are present, courteously and professionally interacts with bereaved family members; exhibits sensitivity to environment; follows company procedures regarding required documentation; leaves a warm and courteous first impression

Maintains and ensures removal vehicle is clean inside and out and is properly maintained and fueled

Maintains adequate supply of Personal Protective Equipment as well as cleaning supplies, in removal vehicles

Directs phone calls to appropriate team members

Greets and receives client families and/or other persons entering the building for information and assistance

Maintains a friendly attitude while offering assistance and guidance to all persons entering the location

Assists passengers in and out of vehicles with special emphasis and patience given to the handicapped and elderly

Assists the Funeral Director in the movement of the casketed deceased and other related paraphernalia in and out of the visitation area, funeral home chapel, church or other place of service

Assists Funeral Director and/or Licensed Apprentice with dressing and casketing deceased, and placing in appropriate cremation containers

Drives the hearse or other vehicle in the funeral cortege and/or other funeral related activities

Performs a variety of tasks during funerals and visitations to assist funeral directors to ensure that services run smoothly as planned

Transport deceased to and from the crematory; to airports; funeral homes and other designated locations

Run errands such as for floral delivery, picking up of supplies, documents, etc.

MINIMUM Requirements

Education

High School diploma or equivalent

Certification/License

Valid state/province driver’s license with a clean driving record

Compensation: 

Salary: $15.00/hr. 

 

Benefits:  

Part-time associates working an average of 20 hours a week may be eligible for 401(k).  

Postal Code: 62703

Category (Portal Searching): Operations

Job Location: US-IL - Springfield