Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Provides customer service in all areas of helping client families following the loss of a loved one. Provides exemplary personalized and professional service. Learns how a Funeral Director implements choices made by the families/legal representative regarding the funeral, final disposition of the body and memorialization of the individual. Interacts with the family to fulfill death care needs. Ensures customer needs are addressed. **JOB RESPONSIBILITIES** + Learns to arrange and conduct funeral and memorial ceremonies in a professional, organized and caring manner consistent with Company Policies and Procedures + Adheres to all Company and Regulatory requirements + Cares for the deceased in a respectful manner while performing a variety of tasks which may include: + Removals and transfers + Lifting of deceased human remains + Dressing and casketing + Coordinating and assisting with funeral service and visitation + Delivery of flowers, caskets, urn, photos and other personal keepsakes or mementos of client families + Setting of chairs and the removal, proper care and storage of these items + Removals and transfers + Assists with funeral services by: + Coordinating the parking of cars + Ushering + Driving funeral vehicles + Assisting at chapel and church services + Assisting at the cemetery + Delivering flowers, caskets, urn, photos and other personal keepsakes or mementos of client families + Setting up chairs and the removing, properly caring for and storing of these items + Participating at special functions + Provides aftercare in absence of Family Service Counselor. Aftercare includes delivery of: + Documentation + Stationery + Information on insurance, health benefits and pension, + Pre-arrangements for next of kin + Completes and accurately prepares of all documents related to services, cremations, maintenance, and any other type of data entry + Assists with general office duties such as preparing reports as needed + Assists with the maintenance of vehicles, the facility and property; receive caskets and other funeral home supplies as well as place into inventory and carrying out any other responsibilities that may be reasonably delegated by management + Answering phones, preparing reports as necessary and participating in staff meetings + Performs other duties as assigned **MINIMUM Requirements** **Education** + High School diploma or general equivalency degree (or diploma) + Currently enrolled in a degree training program at an accredited mortuary college or technical school specializing in funeral service or mortuary science **Experience** + Typically requires 6 months of previous work experience in a customer service role **Knowledge, Skills and Abilities** + Good driving record and valid driver’s license + Previous customer service and/or sales experience would be a definite asset + Knowledge of computers and some software would be an asset, or willingness to learn + Above average communication skills + High level of compassion and integrity + Problem solving skills + Ability to multi task and set priorities + Detail oriented + Professional and team player **Work CONDITIONS** **Work Environment** + Work indoors and outdoors during all seasons and weather conditions + Limited amount of local and/or multiple location traveling required + Professional Dress is required when in contact with families **Work Postures** + Frequent, continuous periods of time standing, up 6 hours per day + Sitting continuously for many hours per day, up to 6 hours per day + Climbing stairs to access buildings frequently **Physical Demands** + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage **Work Hours** + Working beyond “standard” hours as the need arises + Travel up to 25% Compensation: + $17.25/hr. Benefits: Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care)*Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program Postal Code: 96819 Category (Portal Searching): Operations Job Location: US-HI - Honolulu Job Profile ID: F00222 Time Type: Full time Location Name: Ballard Family Moanalua Mortuary-Honolulu