NorthStar Memorial Group is seeking a Funeral Arranger to join our team at Chapel of the Chimes Hayward. United by a common desire to serve, Funeral Arrangers at NorthStar share a pride in their profession that extends beyond the workday. Here, we celebrate the above-and-beyond ethos of our team, encouraging individual creativity, meticulous planning, and a personal touch in every aspect of our work. Joining NorthStar Memorial Group means becoming part of a compassionate community dedicated to upholding the highest standards of care and respect for the deceased and their families.

Responsibilities

Client Support & Arrangements

Meet with families to discuss funeral service options and gather necessary information. Guide families through the arrangement process with empathy and professionalism. Coordinate service details including location, time, clergy, music, custom options, etc.

Documentation & Compliance

Gather and prepare legal documents. Ensure compliance with state and federal regulations. Maintain accurate records of all arrangements and communications.

Scheduling & Coordination

Liaise with cemeteries, crematories, florists, and other vendors. Schedule transportation for the deceased. Coordinate with all support staff including crematory operators, embalmers, and administrative staff to ensure timely preparation.

Service Preparation

Arrange for viewing, visitation, and funeral services. Ensure the venue is properly set up (seating, décor, AV equipment). Prepare printed materials such as programs, prayer cards, and guest books.

Family Care & Follow-Up

Follow up with families post-service to ensure satisfaction and offer continued support. Handle special requests with sensitivity (e.g., cultural or religious customs).

Administrative Duties

Answer phones, respond to emails, and manage appointment scheduling in a timely manner. Process payments and insurance claims. Effectively use Microsoft-based applications (e.g., Outlook, Word, Excel, Teams) for communication, documentation, and scheduling. Maintain accurate and organized digital and physical records of all arrangements.

Team Collaboration

Work closely with fellow funeral arrangers, directors, managers, and support staff. Participate in staff meetings and training sessions. Assist with community outreach or memorial events when needed.

Qualifications

A caring heart, and a passion for helping the community in need 1+ year of funeral industry experience preferred, but not required. We will train the right person. Professional communication skills Strong organizational skills Ability to handle sensitive situations in a professional manner

Compensation

$25.00 / hour Potential for monthly bonuses

Benefits

Medical, Dental, and Vision Insurance Health Savings Account (HSA) Life Insurance 401(k) with Employer Matching

We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability, or veteran status.