Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! Services client families during funerals, visitations, and interment. Assists in the implementation of choices made by the families/legal representative regarding the funeral, final disposition of the body, and memorialization of the individual. Provides exemplary customer service in all areas of helping client families following the loss of a loved one. Ensures customer needs are met directly or through appropriately licensed individuals. **JOB RESPONSIBILITIES** + Arranges, conducts, and directs bereavement rites, including funeral and memorial ceremonies in a professional, organized, and caring manner consistent with Company Policies and Procedures + Confirms authorization to proceed with the service arrangements + Ensures client families are informed of special recognition/services available for veterans and ensures the delivery of selected recognition/services + Assists with funeral services by: coordinating the parking of cars, ushering, driving funeral vehicles, assisting at chapel and church services and the cemetery; delivering flowers, caskets, urns, photos, and other personal keepsakes or mementos of client families, and setting up and removing chairs + In the absence of a Family Service Counselor, provides aftercare including delivery of: documentation; stationery; information on insurance, health benefits, and pension, and pre-arrangements for next of kin + Ensures potential pre-need referrals are shared with Family Service Counselors + Ensures adherence to all applicable professional, municipal, state/provincial, and federal licensing authorities, rules, and regulations + Prepares and accurately completes documents and online entries related to services, cremations, and maintenance + Assists with general office duties, including answering phones and preparing reports as necessary + Assist with the maintenance of vehicles, the facility, and property + Receives caskets and other funeral home supplies as well as places them into inventory + Ensures refreshments are available (where allowed by law) **MINIMUM REQUIREMENTS** **Education** + High School diploma or equivalent **Experience** + Minimum of 3 years related experience as a Funeral Assistant **Licenses** + Current state/province-issued driver’s license with an acceptable driving record **Knowledge, Skills, and Abilities** + Basic knowledge of religious and fraternal organizations' customs + Knowledge of computers and some software, including MS Office Suite, is required + High level of compassion and integrity + Good communication skills + Problem-solving skills + Ability to multitask and set priorities Postal Code: 00729 Category (Portal Searching): Operations Job Location: US-PR - Canovanas Job Profile ID: F00218 Time Type: Full time Location Name: Funeraria Del Pilar