Our associates celebrate lives. We celebrate our associates. Consider the possibilities of joining a Great Place to Work! As a family/guest facing team member, compassionately addresses family and guests. Work with kindness and compassion honoring the deceased. Prepares room set-up, breakdown, and cleaning including refreshments, floral, and family mementos for funeral services and events. **JOB** **RESPONSIBILITIES** + Provides detailed explanations of funeral service processes, pricing, and legal requirements, ensuring transparency and clarity. + Coordinates with vendors, venues, and service providers to secure necessary arrangements and timely execution of services. + Prepares death certificates, reports and documents + Completes required permits and or certificates + Prepares and processes Veteran’s Paperwork + Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules + Receives and processes payments and contracts + Processes accounts payable transactions + Assists with the preparation of obituaries + Assists with ordering merchandise and tracking inventory + Acts as backup to Receptionist + Greets family members and friends + Communicates client family’s needs promptly and accurately to the appropriate staff member + Conveys a sense of concern and empathy with client family members at all times + Responds to customer inquiries via telephone, internet and in person + Maintains professional and cooperative relationships with county clerk, medical examiner and physicians **MINIMUM** **Requirements** **Education** + High School or equivalent **Experience** + 1 - 2 years of experience in an office clerical or customer service capacity required **Knowledge, Skills and Abilities** + Working knowledge of office equipment + MS Office Suite experience preferred + Basic mathematics skills required + Good verbal and written communication skills + Strong organizational skills and detail oriented + High level of compassion and integrity + Ability to maintain confidentiality **Work CONDITIONS** **Work Environment** + Work indoors and outdoors during all seasons and weather conditions + Limited amount of local and/or multiple location traveling required + Professional Dress is required when in contact with families. **Work Postures** + Frequent, continuous periods of time standing, up 6 hours per day + Sitting continuously for many hours per day, up to 6 hours per day + Climbing stairs to access buildings frequently **Physical Demands** + Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Postal Code: 96793 Category (Portal Searching): Administration and Clerical Job Location: US-HI - Wailuku Job Profile ID: F00384 Time Type: Full time Location Name: Normans Mortuary-Wailuku/Valley Isle Memorial Park-Haiku