Job Title:

Job Description

 Dealing with donors on behalf of a leading humanitarian organization through outbound calling, email, chat & social media. 

Essential Functions - Duties and Responsibilities 

Passionate about building relationships and establishing trust with supporters with a view to securing ongoing donations. 

Being able to work professionally and efficiently dealing with donors to maintain and drive great results. 

Qualifications Required  

Excellent communication skills in English and German, both oral and written. 

Ability to influence others. 

A minimum of 6-12 months’ experience within a customer focused role. 

A passion to deliver exceptional results.  

An adaptable approach when dealing with supporters.  

Ability to maintain confidentiality. 

Effective listening skills. 

Excellent interpersonal skills with the ability to build rapport. 

Strong attention to detail.  

PC literate with the ability to use multiple systems.  

Preferred:  

 Previous experience within a fundraising role. 

Travel 

2 days per week on site 

Address: The Rocket, Stephenson Quarter, Newcastle upon Tyne NE1 3SA 

 Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic. 

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