Join our dynamic team as a Client Service Delivery Associate II and become a vital part of our mission to elevate client experiences.

As a Client Service Delivery Associate within JPMorganChase, you will play a pivotal role in enhancing our client relationships by providing exceptional customer service and operational support. Your broad knowledge of banking principles and practices will be instrumental in addressing client inquiries, processing transactions, and troubleshooting complex issues. Your proficiency in strategic planning and change management will enable you to identify opportunities for improvement and drive initiatives that enhance service delivery. Your role will also involve liaising with various departments, ensuring compliance with technical standards and policies, and making decisions that have a direct impact on our departmental outcomes. Your ability to influence and manage internal stakeholders will be key in achieving our shared goals.

 

Job responsibilities

Addressing client inquiries, process transactions, and troubleshoot complex issues to ensure client satisfaction.Implement strategic planning and change management initiatives to enhance service delivery, while adhering to established policies and practices.Influence and manage internal stakeholders to drive mutually beneficial outcomes, leveraging your skills in strategic planning, conflict management, and internal stakeholder management.Protect both the client and the institution from potential financial and reputational damage.

 

Required qualifications, capabilities, and skills

4+ years of experience or equivalent expertise in a client service role within a financial institution. Demonstrated proficiency in detecting and preventing fraudulent transactions to protect clients and the institution.Experience in liaising with various departments to ensure compliance with technical standards and organizational policies.Proficiency in influencing and managing internal stakeholders to drive mutually beneficial outcomes.

 

Preferred qualifications, capabilities and skills

Ability to implement strategic planning and change management initiatives in a customer service environmentAbility to analyze a process and recommend ways to improve quality, control, and efficiency.Drive continuous improvement initiatives for high-quality client experiences.Utilize data and tech literacy for innovative client solutions.Mentor team members and lead projects to meet client and business goals.