Shanghai, CHN
3 days ago
Functional Manager-Delivery Excellence
**Introduction** This role manages a specific functional area in a regional, geographic or other related scope, i.e. Application Services, Consulting Services or Delivery Excellence. **Your role and responsibilities** Those in this role hold experience and knowledge to support both the sales of new business opportunities and lead the delivery of services to clients. When supporting the sales of new business, must understand services engagements in their area of expertise, including the appropriate methods and skills needed to solve business problems in the client's industry. Establishes strong, trusted relationships with clients through their ability to articulate compelling solutions that convey the anticipated business benefits and bring together other areas of IBM used in the delivery of complex services. Identifies new business opportunities, creatively participate in the development and sales of solutions, and assist IBM in winning the business. When leading the delivery of services to clients, supports and leads billable client activities within their area of practice and participate in related Sector, Solution, or Community activities. Responsible for leading a project team in delivering a solution to the client using the appropriate business measurements and terms and conditions for the project according to the project charter, project agreement or contract. Has overall performance responsibility for managing scope, cost, schedule, and contractual deliverables, which includes applying techniques for planning, tracking, change control, and risk management. Responsible for managing all project resources, including subcontractors, and for establishing an effective communication plan with the project team and the client. Provides day to day direction to the project team and regular project status to the client. Accountable for the financial success of engagements directly managed, as well as the generation of services revenue with the sales of new business. **Required technical and professional expertise** Skills: Environment: Business unit, country, or international professional mastery related to operations, strategies, and objectives in leading edge or critical situations. Communication/Negotiation: Teamwork at highest levels. Plan and conduct complex negotiations reaching lasting agreements and commitments. Problem Solving: Anticipate, create and define innovative and visionary concepts in strategic environment. Contribution/Leadership: Develops and implements product, market, business, or technology strategies with executive review. Has vision of overall strategies. Contributes to policy making. Recognized as an expert and leader by members of a field, related functions, and multi -country organizations. Leads business unit, country, or international teams, conducts special projects, or manages functions or strategic departments. Impact on Business/Scope: Accountable for business unit, major country, or international projects or programs. Responsible for committing multiple resources and achieving customer satisfaction, cost, expense, revenue and other business measurements of critical importance. Responsible for quality output/value add for highly visible products, services and future business development. **Preferred technical and professional experience** Hiring manager and Recruiter should collaborate to create the relevant verbiage. IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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