Job Title: Fully Remote Sales Claims Assistant (Remote with restrictions, candidates must be local to Omaha or Kansas City)

Job Description

The Claims Territory Assistant provides localized support to the Sales and Claims Departments by fielding incoming inquiries, managing day-to-day communication with homeowners, contractors, and distributors, and coordinating urgent on-site inspections as needed. This role ensures timely follow-through, enhances responsiveness in the region, and allows the Sales Representative to refocus on strategic market growth activities. The position represents the company professionally, with a strong customer-first approach.

Responsibilities

Serve as the primary point of contact for claims-related inquiries from contractors, homeowners, and distributors.Respond to inbound calls, emails, and texts regarding active claims in a timely manner.Maintain accurate claim records, status updates, and follow-up documentation in claims management systems.Support a designated multi-state territory.Assist the Sales Representative by reducing the administrative claims workload.Educate contractors and distribution partners on routing claims inquiries appropriately.Document inspection findings with photos and required reports.Coordinate findings and next steps with Claims and Technical Services teams.Maintain professionalism and empathy during sensitive customer interactions.

Essential Skills

Strong customer service skillsCapability of dealing with difficult situations and diverse peopleHigh attention to detailExperience with MS Office required, Google Suite preferredExperience with CRMs preferredAbility to manage high-volume inquiries and prioritization effectivelyFamiliarity with contractor and distributor networksAbility to perform basic math calculationsAbility to work independently and in a teamExcellent written and oral communication skills

Additional Skills & Qualifications

Knowledge of roofing is a plusAssociates Degree or higher highly preferredBilingual (English/Spanish) is a plus

Work Environment

This position is 100% remote within the Omaha, NE or Kansas City, KS markets, supporting sales representatives in these areas. The work schedule is during the day shift from Monday to Friday, 8 am to 4:30 pm.

Job Type & Location

This is a Contract to Hire position based out of Omaha, NE.

Pay and Benefits

The pay range for this position is $20.20 - $23.70/hr.

Eligibility requirements apply to some benefits and may depend on your job\n classification and length of employment. Benefits are subject to change and may be\n subject to specific elections, plan, or program terms. If eligible, the benefits\n available for this temporary role may include the following:\n\n • Medical, dental & vision\n • Critical Illness, Accident, and Hospital\n • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available\n • Life Insurance (Voluntary Life & AD&D for the employee and dependents)\n • Short and long-term disability\n • Health Spending Account (HSA)\n • Transportation benefits\n • Employee Assistance Program\n • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully remote position.

Application Deadline

This position is anticipated to close on Dec 15, 2025.

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\n\nAbout Aston Carter:\n

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

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The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com for other accommodation options.

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