The full-time Security Officer at the Branson Convention Center, a Legends/ASM Global managed facility, plays a vital role in ensuring the safety and security of all guests, staff, and property by monitoring and patrolling the facility. Under the direction of the Security Supervisors, the Security Officer serves as a first responder, problem solver, and customer service representative for the venue. Responsibilities + Monitor security camera and parking systems as well as maintaining active coverage of the Command Office + Conduct routine patrols of the facility to ensure a safe and secure environment for patrons, staff, vendors, and event participants + Monitor crowd behavior and intervene in disturbances or unsafe situations in a calm and professional manner + Promptly respond to emergencies, alarms, or incidents in accordance with venue policies, and escalate to management or law enforcement when appropriate + Complete detailed and accurate incident reports; participate in post-incident reviews with management + Inspect doors, windows, gates, stairs, escalators, parking lots, parking garages, and other safety systems to ensure proper function and facility security + Assist with access control, crowd management, and building lockdown or evacuation procedures as needed + Maintain logs of key distribution, equipment usage, and shipping/receiving documentation + Deliver exceptional customer service while interacting professionally with clients, guests, employees, and exhibitors + Support event operations as needed, including serving as parking attendant, alcohol monitor, crowd control officer, or dock marshal + Remain alert and proactive during all shifts, including nights, weekends, holidays, and irregular hours + Perform additional duties and special assignments as required to support facility safety and operations Qualifications + Previous experience in security, law enforcement, military, or a related field is preferred + Familiarity with security protocols in a venue, event, or public assembly environment is a plus + Strong conflict resolution and de-escalation skills with the ability to stay composed in high-pressure situations + Excellent verbal and written communication skills; ability to follow directions and relay information clearly + Basic computer literacy, including Microsoft Office; ability to use standard office equipment and two-way radios + Physically able to patrol on foot for extended periods, lift up to 50 lbs, and respond quickly to emergencies; must be comfortable working in varying noise levels and environments + Ability to work independently and make sound decisions using good judgment and situational awareness + Flexible, dependable, and adaptable to changing needs, schedules, and priorities + Team-oriented with a professional demeanor and commitment to maintaining a safe, welcoming atmosphere + Must hold or be able to obtain First Aid/CPR/AED and Trained Crowd Manager (TCM) training + Must be legally authorized to operate a motor vehicle in the United States NOTE: The essential responsibilities of this position are described under the above headings. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Legends & ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.