Job Description

As the Sales Advisor, you are the friendly face that greet our customers and embody the heart of our brand.

You'll have the opportunity to provide customers with high-level service at every turn. From initiating conversations to assisting at the cash desk, fitting rooms and throughout the shop floor, you'll play a vital role in enhancing the shopping experience. Your responsibilities will also include processing deliveries, replenishing stock and merchandising the latest garments on the shop floor.

Your role is essential in creating welcoming experiences that showcase the best of our brand. With warmth and enthusiasm, you'll guide our customers through their journey, offering genuine assistance and proactive service to uplift and inspire. Together, in collaboration with your team, you’ll create moments that matter.

While previous experience in customer service and familiarity with fabrics are nice to have, they're not mandatory.

QualificationsCustomer-focused: You enjoy engaging with people and are committed to delivering excellent service.Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.Action-oriented: Proactive and driven to take initiative and get things done with quality.Strong communicator: You have a genuine interest in people, communicate clearly, and actively listen to understand others perspectives and needs.Eager to learn: Open to feedback and always looking for opportunities to grow and develop.Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.

 Preferable but not mandatory

Understanding of store operations & customer service skills from previous retail experienceConfident in offering customers advice on fashion trends, materials, sizing etc

Additional Information

This is a full-time position with a contract of 44 hours a week. You will be based in Singapore.

Benefits:

We’re committed to supporting our employees with a range of attractive benefits and valuable development opportunities. As a member of our team, you’ll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online. Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company. You can read more about our H&M Incentive Program here. 
 

In addition to this, you will also receive:  

Enjoy a competitive monthly bonus based on meeting sales targetsClothing Allowance Annual LeaveBirthday LeaveDevelopment Opportunities

Inclusion & Diversity 

At COS we’re determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people that share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, on what we perceive possible and on how we choose to relate to our colleagues and customers all over the world. Hence all diversity dimensions are taken into consideration in our recruitment process.   

Company Description 

About COS: Since our launch in 2007 we have opened stores and sell online in over 40 countries worldwide. Our collection offers elevated essentials, iconic pieces and innovative design. The creative soul of the brand is visualised through our storytelling, seasonal runway shows and connect with contemporary culture to create an experience beyond the expected. From the beginning, our design ethos has always put lasting style, quality and sustainability first. Today 92% of the materials in our collection are more sustainably sourced.  

Ready to apply? Click on the I’M INTERESTED link where you can upload your CV securely. Once we have received your application, we will keep you updated regularly about the status of your application so please look out for our email.  

Please note this position is offered on a local contract, therefore you should have the legal right to work in Singapore before applying. Other candidates are welcome to register their interest and we will keep you in mind for future opportunities.  

We are looking forward to hearing from you!