Job Type:

Regular

Work Location:

Market - SS - IL - Chicago

Overview:

2020 Companies is hiring a full-time merchandising Field Service Representative!

The Field Service Representative plays a crucial role in executing shared services projects in partnership with and under the guidance of the Shared Services Field Management team.

The Field Service Representative role involves a broad range of responsibilities, focusing on execution, exceptional communication, leadership, follow-through on tasks/timelines, and coordination within the shared services division. The representative will perform various tasks, including break-fix repairs, display installation, and general merchandising.

What’s in it for you?

Hourly pay 21.00 per hourNext-day pay on-demand with DailyPayEligible for medical/dental/vision benefits$50 per month in technology reimbursementPaid time offPaid mileage and drive timeFlexible schedulingVariety of job tasksCareer pathing and growth opportunities

Job Description:

Key Responsibilities:

Execution & Coordination:

Participate and occasionally lead activities within the shared services - local/ area markets and division-wide, ensuring accurate tracking and execution of all work functions across various marketsRespond and remain responsible for consistent communication with field services management and Field Representatives (within 24 hours of contact)Complete 30 hours of field work on average per week within a 12 month periodResponsible for keeping their availability updated and accurateFully complete all assigned jobs on or before scheduled end datesLead, installing, and building displays, end caps, fixturingMaintaining and updating displays according to planograms/ client requestsConducting break-fix repairs to ensure displays and fixtures are fully functionalLead early projects, overnight and early morning installations, and installations involving a team of 2+ people and provide solution feedbackManage virtual software teams and ensure successful execution of related tasks and timelinesWork independently and lead teams in a fast-paced environmentParticipate and complete a variety of training and certification programsAccurately track, manage, record, and communicate activity via designated systems/ workflowsAvailable for weekend, holiday, and early morning assignments as needed

Scheduling / Planning

Your hours and locations may vary weekly, including occasional weekends, some early morning hours, and/or holidays based on store/client requirements. This role involves leading, coaching, and executing multiple job functions as agreed uponAccept and schedule all assigned jobs within 48 hours of receipt

Team Management:

Provide daily communication, direction, training, and guidance to the team, ensuring team members have access to job knowledge, the ability to have questions answered, and role clarityContribute to the team's success by assisting other members and ensuring that team goals, such as weekly and monthly job timelines, are met/completedFollow up on timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections

Project Execution

Implement shared services initiatives effectively, ensuring alignment with organizational goals and timelines

Relationship Development:

Build and maintain strong relationships within the shared services team: local/regional markets, clients, and other stakeholdersAct as a leader and mentor, fostering collaboration and communication across all levels of the organization, especially within the local market and direct supervisors

Travel & Project Execution:

Travel to all assigned locations within the market and region as required for projects and programsSupport local market and regional teams in executing all projects assigned to the shared services division

Leadership & Cross-functional Work:

Demonstrating professionalism, effective communication skills, and strong leadership abilities while representing the companySetting a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team membersWork across all aspects of the company and through cross-functional processes to ensure alignment and operational successLead and perform various tasks across different divisions, ensuring shared services integrate seamlessly into the daily/ weekly workflow

Customer & Client Satisfaction:

Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field managementLook for opportunities to address and course-correct behaviors while being open to feedback

Qualifications:

Age / Eligibility

Must be 18 years or older (due to insurance requirements)Must be authorized to work in the United States

Availability

Flexible availability Monday through FridayWeekend and holiday availability as neededEarly morning and late-night availability as needed. Maintain a minimum of 30 hours of fieldwork (on average) within a 12-month period

Physical Abilities

Climb a ladder up to 10 feet in heightSafely lift and carry up to 60lbsAble to kneel, walk, crouch, bend over, handle/grasp, and reach overhead

Adaptability

Ability to adjust to the ever-changing variety of tasks and work environments

Communication Skills

Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates to the team and management as neededPerform other tasks the Shared Services Manager assigns within the specified timeframeRespond and remain responsible for consistent communication with upper-level leadership and internal/external stakeholders quickly (typically within 24 hours of contact, but may vary depending on the project/assignment/task/client/location being supported)

Education

A high school diploma or equivalent is typically requiredPrevious retail or merchandising experience is beneficial but not mandatory

Experience Preferred

Installation and Merchandising experienceProficiency in assorted hand/power tool usageAbility to follow planogram (POG), directives, and secondary communication.

Technology

Must own an Android or Apple mobile device to upload photos and dataMust be able to successfully navigate various communication platforms and applications independently

Training

Must complete all training assignments and tasks within a designated time frameAgents are expected to be able to work collaboratively and autonomously

Transportation and Travel

Must have reliable transportationValid driver’s license and proof of insuranceWillingness and ability to travel up to 60% of the yearWillingness and ability to work, including overnight, early morning, and holiday hours as needed

Leadership & Communication:

Superior leadership skills and strong professional communication and presentation skillsAbility to make sound decisions, show good judgment and problem-solve effectivelyCapable of working autonomously with excellent time management and reporting skillsAbility to successfully lead a team, fostering a result-driven environment with consistent open communicationIdentify, address, and communicate challenges related to shared services field operations, offering solutions and process improvements when necessary

What You Can Expect From 2020 Companies
We welcome every voice, and we are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves, while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities or professional stretch assignments, you can expect 2020 Companies to support you.

2020’s Commitment
We are committed to creating a diverse and inclusive organization and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.